career objective

results-driven information technology support specialist eager to contribute superior analytical, problem-solving, and technical skills toward supporting the employer in optimizing operational performance

profile

ø  more than 10 years of progressive information technology experience, with expertise in information security,  implementations, networking, system upgrades, and data migration

ø  clearly identify goals, define high-level technical strategies, and capitalize on opportunities to facilitate increased productivity and adaptation of products and services

ø  successfully design, implement, modify, document, and troubleshoot complex technological solutions and processes in line with client-specific needs

ø  effectively install, configure, maintain, and upgrade equipment, software, and network settings; depth of knowledge regarding microsoft exchange server, microsoft sql server, emc storage, and citrix products

ø  actively support company in maximizing bottom-line profits by effectively negotiating vendor contracts to achieve competitive pricing and terms on systems equipment, services, and outsourced projects

ø  lead top-performing support teams in executing major projects on time and within budget; strategically plan and coordinate departmental workflow and human resources for optimal coverage while containing labor costs

ø  unique blend of organization, time management, communication, and relationship management skills; consistently achieve critical deadlines while maintaining high quality standards

education

university of massachusetts lowell                                                                                                                         2010

bachelor of science in information technology, minor in business

• member, alpha sigma lambda national honor society for continuing education and lifelong learning
• dean's list

 

~ professional development & certifications ~

mcitp: enterprise administrator ~ mcitp: enterprise messaging administrator ~

comptia a+ ~ comptia security+ ~ offensive security certified professional (oscp)

professional experience

jordan hospital, plymouth, ma                                                                                                                2000 c present

network administrator

• perform a broad scope of network administration functions in support of operations at this private, not-for-profit hospital
• drive system upgrades, improvement projects, and preventive maintenance efforts to ensure optimal performance of all systems and components

• coordinated migration of data from exchange 2003 to exchange 2010
• expertly upgraded from sql server 2000 to sql server 2008 in high availability cluster

 

visiting nurse association (vna) of cape cod, hyannis, ma                                                                         2002 c 2009

network engineer / technical team lead

• proficiently engineered and maintained wide area networks and local area networks comprising 8 sites with 18 servers, 275 desktops, and 300 laptops; provided level iii on-call technical support and supervised two employees
• oversaw the initial implementation exchange 2003 corporate email system, vmware, citrix, and sql server
• served as administrator for active directory (including windows ad, exchange, isa server, and sql server), terminal services, citrix application farm, vmware esx server hosts, emc networker backup, symantec backup exec, symantec a/v, client security, cisco routers / pix firewalls and ras servers
• additionally acted as voice administrator for nortel portfolio (including option 61c / option 11c / call pilot) and storage administrator for emc clariion cx3 san and fibre channel switching fabric
• utilized businessobjects crystal reports xi and myeureka! to prepare business intelligence reports

 

 

 

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dear__________________:

 

i am currently seeking a challenging new career opportunity in a networking capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include numerous years of experience in systems and network administration and analysis, including an extensive background in information security, user assistance and support, business reporting, and data migration / systems upgrades.  i excel at planning, installing, configuring, maintaining, monitoring, and troubleshooting a diverse range of networks.  my dynamic communication skills along with my strong technical aptitude have consistently proven instrumental in my success at efficiently identifying and resolving potential issues, thereby minimizing downtime for critical, 24/7 networks.  to complement this background, i recently completed my bachelor s degree in information technology and offer significant professional training and certification.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

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