yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

results-focused retail management professional specializing in exceeding customer expectations, driving sales growth, cultivating a strong brand image with high standards, and mentoring store teams eager to offer 24+ years of experience toward maximizing a progressive employer s profit margin and bottom-line.

 

profile of qualifications

 

         top-performer who makes decisions to reflect positively on business productivity and company well-being.

         integral leader who provides quality staff recruitment that encourages low turnover rates and high levels of company loyalty.

         excellent communicator who promotes workforce diversity and seamlessly interfaces with all levels of business representatives.

         ambitious self-starter who plans, prioritizes, and manages multiple tasks within goal-driven environments.

 

key areas of expertise

 

store management                                                         quality team building                                               loss prevention

merchandising / displays                                              training / development                                             business relations

client / customer service                                              strategic analysis / planning                                    budget / expense control

 

professional synopsis

 

operations management

         applied leadership talents toward directing all aspects of multi-unit retail and petroleum operations, as well as high-volume restaurants consistent with corporate values, standards, and expectations.

         demonstrated sharp analytical abilities with profit and loss statements and formulated action plans which effectively reduced controllable expenses and improved gross profit.

         supervised all cash handling and the daily reconciliation of store reports ensuring compliance with recordkeeping standards.

 

sales / customer service

         contributed strong communication skills to promptly handle customer requests and effectively resolve business challenges.

         played a vital role in increasing sales performance, product awareness, and brand image to boost store profits, as well as introducing new product / services by formulating strategic business decisions based on analysis of regular sales reports.

        actively monitored and revised product placement and appearance to generate maximum incremental sales potential.

        created appealing store environments by upholding high-quality standards to maximize individual shopping experiences.

 

team building

        drove business growth by recruiting, hiring, and supervising top-performing sales / management teams, along with creating training / development programs in coordination with corporate initiatives to guarantee consistency among store operations.

        planned and delegated individual and team tasks to optimize use of employee resources and meet key goals.

 

professional experience

 

area sales manager

general manager / multi-unit district manager

mgc enterprises (wendy s franchise)                                                                                                                               1986 c 1997