Dynamic professional with numerous years of demonstrated success as a customer support professional.  A strong leader, an effective communicator and most of all, client-focused. Capable of developing customer service programs resulting in increased loyalty and retention to the company. 

 

Ø  Strong multi-tasking background with the ability to work independently on multiple projects simultaneously. 

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.

Ø  Utilize extensive knowledge of customer service protocols to develop specialized programs.

Ø  Consistently focus on ensuring development of high-standard delivery methodologies. 

Ø  Proven ability to adapt strong technical skills to diverse organization needs.

Ø  Demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.

Ø  Capable of in-depth research and data analysis with the purpose of improving brand awareness and product exposure to various market segments.

Ø  Embrace organization initiatives and mission statement.

Ø  Develop and implement numerous protocols and policies with the purpose of identifying and resolving relevant client issues in a proactive manner. 

Ø  Work to standardize cross-departmental protocols between various departments in order to break down silo mentality and increase knowledge sharing.

Ø  Skilled at managing multiple projects and leading teams in cross-functional, concerted efforts.

Ø  Technology savvy with knowledge of multiple software platforms including Microsoft Office Suite and Outlook.

 

 

Customer Service / Sales Specialist (Call Center), Deluxe Corporation                              2000-Present

 

  Responsibilities include various support functions regarding call center operations.  Tasks include development and implementation of numerous customer service and sales protocols to ensure high degree of loyalty and retention. 

  Consistently ranked within top 10% of sales and revenue goals during tenure.

  Awarded numerous accolades and promotions due to outstanding job performance and productivity rates.

  Selected for exclusive Partner Sales Team due to high sales quotas above company average. 

 

Owner / Manager, A Country Rose                                                                                              1994-2000

 

  Responsibilities included comprehensive management and oversight of day to day operations of site.

  Conducted customer service and loyalty training to ensure patient satisfaction and to increase revenues.

  Responsible for human resources related functions including for recruitment, hiring, on-boarding, and retention strategies.

  Regularly conducted various operational analyses including budget and inventory control.

 

Earlier Experience

 

-District Manager, House of Flowers

 

-Store Manager, Posie Express

 

-Store Manager, Eddan Flowers

 

n Associate Degree C Business Administration, Kinman Business University

n Specialized Training Courses C Directional Selling, CFS Order Processing System, Aslin Selling Methods