Yyyyyy x. yyyyyy

Performance-driven Telecommunications Industry Professional eager to contribute technical proficiencies as well as dynaxxxxxxc project management skills toward supporting operations of a progressive organization.  Broad based experience in process engineering, problem resolution, and customer experience; decisive and straightforward with a sincere dedication to influencing positive business results. 

Core competencies include:

   Hands-On Testing/Installation/Repair

   Telecom/Voice/Data Solutions

   Troubleshooting/Diagnostics

   OHM/Vellemon/Wirescope 350 Meters

   Technical Writing/Process Documentation

   Visio/PowerPoint/Xxxxxxcrosoft/Linux

   CAD Drawings/Blueprint Interpretation

   Persuasive & Effective Speaker

   Project Management

   Provide Help Desk/Technical Support

   Telecom Planning/ Design

   Critical Thinking/ Decision Making

Education/Professional Development/Technical Proficiencies

Present:  Lansing Community College - Associates Degree, Electrical Application Science, In Progress

New England Institute of Technology, Palm Beach, FL - Associates Degree, Computer Science

Corning Unicam Fiber Optic Splicing System Certified

Avaya 8700 Series Servers and G350 Media Gateway

Avaya CM 5.0 Advanced Adxxxxxxnistration

Octel Voicemail/Centrex Systems

2007 to Present:  Legislative Service Bureau, Lansing, XXXXXX - Telecommunication Technician

   Maintain oversight for operations and functionality for all communications systems and fiber optic database for the Legislative Branch of government, State Of Xxxxxx; troubleshoot, repair and install equipment, manage emergency situations, and resolve issues to ensure maximum capabilities.

   Collaborate with business units to gather required needs to maintain appropriate inventory and equipment; liaise with vendor representatives and suppliers, and make suggestions for infrastructure improvements and upgrades.

   Certified Avaya CM 5.0 Adxxxxxxnistrator and Back-Up Telecom Systems Adxxxxxxnistrator, and retrieve all data within legislative bureau.

2004 to 2007:  Xxxxxx Xxxxxxcrotech, Grand Rapids, XXXXXX - Satellite Installer

   Installed and respired satellite services and equipment for television and internet capabilities; maintained accurate records of job specifications, and provided outstanding customer service; trained clients and end-users on functionality and features.

2000 to 2004:  SBC, Lansing, XXXXXX - Communications Technician

   Interacted with a diverse client base to install and repair voice and broad band services on DSL, ISDN, and T1 s; leveraged extensive knowledge of phone systems to quickly and accurately resolve issues.

   Managed a high-volume schedule; prioritized orders, and contributed toward training of new technicians.

1995 to 2010:  Great Lakes Trader Newspaper, Williamson, XXXXXX -  PC Consultant; Support Technician

   Maintained and serviced IBM computers and machines; trained personnel on programs and applications, and assisted editors with layouts and custoxxxxxxzations.

   Entered data databases and created manifests as needed.