career objective                              

results-driven beverage manager eager to apply sharp business acumen, team-building, and client relations skills toward supporting the employer in optimizing operational and financial performance

profile                                                

• offer more than seven years of progressive managerial experience, with expertise in increasing beverage sales and profits
• facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; recruit, train, and lead top-performing support teams
• negotiate, prepare, and administer key contracts; dynamic communication, presentation, and relationship management skills
• proficiently balance general ledger accounts, compile and generate business analyses, design and implement solutions including actionable cost controls, and prepare weekly and monthly forecasts
• monitor industry trends and developments, including competitive services and marketing activities; effectively identify and capitalize on opportunities to penetrate and develop markets
• consistently ensure a safe, clean, and sanitary environment and compliance with all corporate policies and procedures as well as government laws and regulations; extensive knowledge of massachusetts state laws chapter 138 and cmr 204

professional experience                

bar manager / bartender, victory bar & cigar, worcester, ma                                                                2006 c present

• effectively manage beverage inventory and customer service operations at this upscale smoking lounge and bar; apply depth of industry knowledge towards assisting patrons with drink selections
• oversee all beverage and supply ordering, restocking, and product rotation; monitor inventory levels to guarantee availability and prevent shrinkage
• conduct alcohol awareness training and update staff on changes in state laws; steer employee relations and ensure adherence to all regulations
• perform administrative duties including pos programming, nightly audits, and facility maintenance

operations manager, lolli manufacturing, leominster, ma                                                                           2002 c 2009

• proficiently oversaw all aspects of business planning and day-to-day activity of 40,000 sq. ft. clean room facility for this full-service tool shop and plastic injection molding company

• analyzed trends to develop accurate forecasts, created and administered operational budgets, and performed business development functions; played integral role in securing new contract worth $1m with solo cup
• directed purchasing and inventory management, coordinated preventive maintenance and necessary repairs, and ensured compliance with aib standards, good manufacturing processes, and serve-safe procedures
• strategically planned and coordinated workflow and human resources for optimal coverage and productivity while minimizing labor costs
• participated in groundbreaking r&d for biodegradable plastics for use in injections molding

bar manager / bartender, red lantern restaurant and bar, worcester, ma                                                   2005 c 2006

• successfully actualized conception, directed opening, and managed popular restaurant and bar serving a diverse client base
• coordinated bar area construction, planned setup, developed bar menu and inventory list, managed vendor relations and procurement, hired and trained customer-oriented staff, and prepared forecasts and sales reports

education                                           

bachelor of science in criminal justice; sales and marketing minor, westfield state college, westfield, ma       1998