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YYYYYY X. YYYYYY

xxxxxx Erwin Street, #F213 | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx | abc@xyz.com

 

Dynamic, self-motivated, and articulate Senior Level Project Management Professional in the IT industry, eager to contribute strong background in CRM, Business Intelligence and Data Architect, Software Programming, Applixxxxxxtion Development and End-User Support talent to driving the business objectives of a progressive employer in a Technixxxxxxl Management Leadership role.  Core competencies include:

 


Team Leadership/Staff Development

Data Modeling and Design

Web/Wireless Technology

Client-Server Architecture

IT Project Management

CRM Implementation

Applixxxxxxtion Development

Enterprise Legacy Systems

End-User Service/Support

Full Cycle Project Management

Siebel Analytics/Solutions Design

Natural Leadership Style


 

Profile

 

   Solid expertise in Data Architect and Project Management strategies.

   Expertise in driving signifixxxxxxnt infrastructure implementations and upgrades while developing processes for IT services, incident management, and problem resolution. 

   Skilled in researching emerging technologies in support of Datawarehouse (Informatixxxxxx 7.1.4), Business Intelligence (OBIEE 7.7/ 10.x), CRM technology (Clarify7.0/ Siebel 6.0/7.x/8.x) and web development goals.

   Manage relationships through process of data flow design, systems implementation planning, workflow analysis, and success factor/key performance indixxxxxxtor identifixxxxxxtion.

   Design and develop data migration from Legacy, ERP, or homegrown systems into CRM Applixxxxxxtion using Siebel EIM.

   Effectively developed ETL Mappings (Informatixxxxxx 7.1.4), Fact/Dimensional Modeling, Data Cleansing and Data Profiling, and upgrade Siebel 7.5.X to Siebel 8.x. and 6.x to 7.5.X.

 

Professional History

 

2009 to Present:  FARMERS INSURANCE, Beverly Hills, XXXXXX

Sr. Solution Design Manager (CRM / OBIEE Architect)

   Lead complex CRM and Analytics processes through the go live launch valued at $45MM with a yearly maintenance revenue of $10K annually.

   Contribute strong technixxxxxxl savvy to build Road Map for CRM and Analytics for Next 5 years; collaborate with lead architect on large and complex assignments within the Project.

   Manage multiple, simultaneous projects; define priorities and consistently achieve project delivery against aggressive deadlines.

   Enforce Oracle Best practices during analysis, design, build and implementation phase; support critixxxxxxl CRM and Business Intelligence technixxxxxxl solutions using Oracle Business Intelligence Enterprise Edition (OBIEE) / Siebel Analytics/ Siebel CRM.

   Design and execute executive level dashboards, complex reporting, and metadata modeling, and manage project during the vision, strategy, architecture and development phases.

   Analyze business problems and design solutions utilizing Oracle BI Enterprise Edition (OBIEE); simultaneously perform data architecture, project management, design, programming and release management functions.

   Build team of 10 Onsite Resources to help manage offshore resources; work with Oracle TAM, Expert Service, Farmers Resources and Administration to resolve the CRM and Analytics Performance Issues.

 

2002 to 2009:  Healthnet, Inc., Xxxxxx, XXXXXX - Senior Project Manager

   Integral in assembling and providing and day to day management of a staff of 15 Information Systems Professionals tasked with meeting technology and end-user support needs for 400 remote staff in 4 loxxxxxxtions in the US.

   Developed and facilitated a comprehensive training program that enhanced key performance factors and reduce errors by 35%.

   Introduced standardized GSN and BGIS turnaround time from 14 to 3 days, realizing an annual $230K savings.

   Spearheaded aggressive vendor negotiations to reduce department costs by $100K, and increased staff proficiencies in Siebel Analytics and Informatixxxxxx applixxxxxxtions, reducing overhead by $300K and increasing sales efficiencies by 20%.

   Transformed nationwide real-time client sales support from a back office support operation; increased production uptime to 99.95%, shorten error response by 15% and increase efficiencies in time batch output deliver rate.

   Led budget and P&L accountability strategies to optimize revenue and profitability goals; partnered with management team to consolidate PDLC systems into a globally accessible knowledge repository.

   Championed consolidation of technology support services into centralized loxxxxxxtion; created technology business model to best support internal and external support requirements.

   Served as an active member of company-wide technixxxxxxl standards committee for Security and Business Resumption.

   Brought security processes into next generation state; perform detailed audits to ensure effectiveness and compliance.

   Introduced Implicit Fact Column, Bridge Tables, helper Tables, Aggregates, partitions and Fragments; designed analytics report using iBots, and implemented security protocols by creating roles and web groups.

   Worked extensively on performance tuning of Dashboard/Reports and recommended database changes; implemented  materialized views, partitions, re-building of indexes, overwriting the SQL execution path by making use of hints.

 

1999 to 2002:  Pricewaterhousecoopers, LLC., San Jose, XXXXXX - Senior Designer/Data Migration Sr. Consultant

   Integral in analysis, design and development of critixxxxxxl sales and xxxxxxmpaign management tools.

   Provided oversight for a team of 5 Project Staff tasked with designing and developing functions for real time interfaces.

   Applied dynamic analytixxxxxxl skills to evaluate Siebel, Clarify, Sales Force, Alex applixxxxxxtions to enhance xxxxxxmpaign management process; created a detailed matrix report to inform clients of areas of deficiency and opportunity.

   Installed xxxxxxll center applixxxxxxtions in Clarify/CRM; created testing scripts, and provided pre and post implementation support to users, worldwide.

 

Additional Related Positions

 

1999:  Melstar Information Technology Limited, Mumbai, INDIA - Technixxxxxxl Lead / Sr. Software Engineer

1996 to 1999:  Software Frontiers Limited, Gandhinagar, Gujarat, India - Programmer Analyst

 

Technixxxxxxl Proficiencies

 


Data Warehousing

Informatixxxxxx PowerCenter 8.1/7.1/6.2/6.1

Informatixxxxxx Power Mart 6.2/6.1

Data Profiling/OLAP/OLTP

Data Modeling        

Dimensional Data Modeling

Star Join Schema Modeling

Snowflake Modeling

FACT and Dimensions Tables

Physixxxxxxl and Logixxxxxxl Data Modeling

Erwin 4.0/3.5.2/3.x

Oracle Designer

PLSQL Developer5.1.4.


 

Databases:  Oracle 10g/9i//8.0/7.0, SQL Server 2005/SQL Server 2000, MS Access 2000/2007, DB2

GUI: Visual Basic 5.0/6.0, MS Excel-VBA Macros, MS Word (VBA) Macros, Visio, C++, C#, ASP.NET, Java Script, VBScript, JSP, XML, XSL, DHTML, XML.

Programming: SQL, PL/SQL, SQL*Plus 3.3/8.0, HTML, DHTML, C, COBOL

BI& Reporting Tools: Siebel Analytics 7.7, Oracle Business Intelligence 10.1.x, Crystal Report, Actuate Report.

Environment: AS/400, Windows95/98/2000/XP/2003/2008, WinNT4.0, MSDOS6.22, TOAD.

Other Software: Clarify 8.0-11.x (Clear Sales, Clear Support, and LPU) CRM, FTP Serve, MS Office Suite, Lotus Notes, Siebel Configuration, Siebel EIM process, Siebel Workflow, Siebel Server Administration, Siebel Assignment Manager and Siebel Upgrade.

Project Management Tools: Test Director8.0, HP Quality Center, MS Project and Plan View Enterprise 9.x.

 

 

Eduxxxxxxtion and Professional Development

 

Jodhpur University, India - Masters Degree, Computer Applixxxxxxtion (MXXXXXX)

Jodhpur University, India - Bachelor of Science, Electronics

 

ValEX Xxxxxxmpaign Management Tool, Valex Inc., Boston                                      

Power Center Informatixxxxxx 6.x / 7.1.x, Informatixxxxxx Inc.

Plan View Project Management Tool Training, Plan View Inc.

Project Management and Planning, UCLA Extension

 

 

 

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