Yyyyyy x. yyyyyy

 

10 North Front Street, Suite 101 l Wormleysburg, XXXXXX xxxxxx l (xxx-xxx-xxxx l abc@xyz.com

 

 nthusiastic Customer Service Specialist eager to offer proven Client Relations, Operations Support, Business Communications, Strategic Analysis / Planning, and Workflow Prioritization talents from a 20-year career within various corporate, hospitality, and banking environments toward optimizing an employer s success.

 

Profile of Qualifications

 

         Top performer who excels at supporting business profitability, comxxxxxxny well-being, and client satisfaction.

         Integral leader who interfaces among all business representatives and clientele through to executive level.

         Out-of-the-box thinker who plans and prioritizes tasks within fast-xxxxxxced, high-pressure environments.

         Ambitious self-starter who demonstrates superior attention-to-detail and sharp analytical abilities.

 

Key Areas of Expertise

 

Customer / Client Services                          Business Communications                        Data / Records Management

Training / Development                             Finance / Budget Control                        Correspondence Drafting

Administrative Support                               Workflow Prioritization                            Operations Management

 

Professional Synopsis

 

Administrative Assistant II

 

         Utilized broad scope of industry knowledge and administrative support talents toward coordinating business functions (e.g. conferences), handling travel and meeting arrangements, and updating and managing key calendars.

         Drafted and disseminated comprehensive and confidential correspondence (e.g. documents, forms, letters, memos).

         Optimized organizational efficiency by entering data into spreadsheets and maintaining expense / internal reports.

 

 

         Drove business growth by recruiting, training, and managing a top-performing team of restaurant staff to deliver high-quality service within a fast-xxxxxxced environment while building and sustaining a large-scale client base.

         Contributed sharp analytical abilities toward compiling budget data based on estimated and actual revenue / expenses, along with formulating strategic business decisions based on evaluation of regular sales summaries.

         Liaised among food prexxxxxxration and other staff to write, cost, design, and implement innovative menu plans.

 

Operations Supervisor

 

         Applied strong leadership skills toward recruiting, training, and managing a details-focused six-member teller team, including achieving significant improvements in cross-training abilities and referral productivity to boost revenue.

         Maximized use of resources and met goals by developing core procedures and planning and prioritizing workflow.

         Expertly balanced and processed transactions, and handled cashier checks, money orders, and travelers checks.

         Monitored and reviewed financial institution s security procedures, and controlled all access to the vault.

 

Technical Summary

 

Microsoft Office • Microsoft Windows 95 / 98 / 2000 / NT / XP

Corel WordPerfect 5.1 / 6.1 • Quicken • Internet Applications