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yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

 

results-focused leader eager to offer progressive consumer online banking, outbound calling, technical support, and customer service experience, as well as proven background in diverse mortgage, consumer finance, and real estate roles, toward achieving a top-notch employer s goals.

 

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profile of qualifications

 

         out-of-the-box thinker who demonstrates a broad background in mortgage, consumer finance, and real estate areas.

         integral leader who analyzes systems to optimize confidentiality of client data in coordination with key objectives.

         ambitious self-starter who excels at resourcefully identifying online banking customers who have malware on their machines, along with skillfully handling high-level outbound calls for notification of malware-infected computers.

         excellent communicator who seamlessly interfaces among senior staff, financial clients, business peers, and the public.

         top performer who contributes superior attention-to-detail and sharp analytical and problem-solving abilities.

 

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key areas of expertise

 

real estate investments          financial planning                    client outbound calls                      regulatory compliance

mortgage loan processes        account management               virus removal / resolution           technical troubleshooting

business communications     online banking operations    customer / business relations     fraud management processes

 

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professional synopsis

 

real estate investment / loan modification specialist

onti management group, draper, ut                                                                                                                                2002 c present

 

         utilize broad scope of industry knowledge and dynamic business acumen to handle 500+ residential mortgage loans and acquisition of 30+ investment properties, including expertly analyzing applicant financial status, credit, and property evaluation to determine feasibility of granting loans which is instrumental in maximizing key results.

         coordinate targeted activities with banks and homeowners to offer mortgage relief via loan modification processes.

 

loan servicing representative

universal home savings, american fork, ut                                                                                                                          2008 c 2010

 

         contributed sharp analytical abilities toward processing, gathering, and submitting 150+ mortgage loans for modification, including underwriting loans to guarantee compliance with company and secondary market investor standards, as well as examining loan documentation for accuracy and completeness to ensure seamless processes.

         liaised among loan originator and production staff to secure documents, and senior underwriters for loan exceptions.

 

real estate investment coach

the coaching institute, draper, ut                                                                                                                                         2007 c 2008

 

         demonstrated solid communication skills toward assisting students in learning about real estate investing and practices, including supporting the purchase and sales of millions of dollars worth of real estate properties, as well as instructing individuals on new real estate principles and developing a supplemental manual designed for success.

 

mortgage broker

equity specialist, murray, ut                                                                                                                                                    1995 c 2002

 

         played a vital role in building profitable operations by recommending approval of customer applications for mortgage loans (e.g. convention, sub-prime, fha, va, home equity lines of credit), along with interviewing applicants and requesting key information for loan application and approval in compliance with company policy.

 

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education, professional development & licensure

 

bachelor of social science (business management emphasis)                                                            brigham young university

 

licensed utah real estate agent (currently active) • licensed utah mortgage loan officer (currently active)

stringham real estate school • joel nathan professional instructor training • leslie peterson mortgage school

 

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