career objective

 

versatile team player with expertise in administrative operations and client services eager to contribute extensive talents toward supporting an employer in maximizing performance and achieving continued organizational success.

 

profile

 

ø  offer solid professional experience in high-profile administrative, technical, and operational support roles, including demonstrating expertise within organizational analysis, financial services, and client relations capacities.

ø  actively communicate a company s vision, value, and goals to personnel in order to profitably ensure both a consistently successful operational performance and a continually loyal and satisfied customer base.

ø  excel within independent or team-based environments to meet and/or exceed all organizational goals and objectives while contributing proven business acumen and sharp troubleshooting abilities.

ø  contribute profitable time management skills, dynamic problem resolution abilities, successful interpersonal relationship-building techniques, and excellent written / verbal communication talents.

 

professional synopsis

 

 

key business achievements

   optimally trained on steam (strategic tactical enterprise asset management) maximo 6.0 program to efficiently create, track, and close client work orders, along with tracking all cross-level materials, supplies, and goods between various locations.

   accomplished key organizational instruction on emts (employee management tracking system) which was utilized to check employees in and out of billets and locate their movement within the system.

 

ø  actively oversee employment assignment and task direction of sub-contracted employees within an american-based leader in global engineering and construction services, as well as proactively create, track, and complete client work order requests and maintain exceptional levels of supply-based inventory for living quarters at all times.

ø  maintain responsibility for ensuring vacancy / occupancy rates, along with assigning temporary and / or permanent living quarters for clients and other civilian contractors.

ø  effectively represented an exceptional image of the organization by training personnel in billeting procedures, implementing key organizational changes to increase efficiency, and encouraging fellow associates to make decisions to reflect positively on company-oriented well-being.

 

 

key business achievements

   successfully attained secret -level clearance by the united states government in order to effectively perform all necessary job responsibilities.

   achieved three prestigious corporate-based certificates of appreciation for exceptional job performance.

 

ø  accurately processed client-oriented billing statements utilizing web-based in-house online software, along with handling high-profile document reproduction and scanning of classified materials for the united states department of defense and other government agencies.

 

professional synopsis (continued)

 

 

key business achievements

   successfully received certification of completion for rigorous associate appraisal coursework.

 

ø  generated all critical real estate appraisal reports, as well as authoring valuable internal reports and organizational correspondence to highlight overall corporate operations and conforming to required administrative policies and procedures.

ø  created dynamically effective appraisal training programs for newly hired associates, including developing, implementing, and maintaining high-quality standards for all staff to provide consistency within business operations.

 

customer service representative

 

key business achievements

   routinely handled over 100 calls daily within a fast-paced, high-volume inbound call center.

 

ø  proactively responded to accounts- and technical-based inquiries, along with troubleshooting and / or resolving various service issues and effectively testing customer lines as necessary.

ø  assisted customers by demonstrating a comprehensive knowledge of all products and company services to achieve continual organizational success and exceptional levels of customer service at all times.

 

administrative assistant

 

key business achievements

   maintained exclusive responsibility for over 25 business accounts that totaled over $650,000 in annual corporate revenue.

 

ø  efficiently provided various executive-level administrative and advisor activities, including performing detailed cost analysis and preparing essential client billing statements to provide a seamless operational process.

ø  successfully developed and implemented key office-based organizational improvements, such as effectively facilitating internal and external workflow to enhance corporate methods.

ø  oversaw the review, assignment, preparation, and tracking of corporate correspondence to ensure all documentation was accurate and completed in a timely manner for ultimate executive-level management approval.

 

professional training and computer skills

 

key organizational coursework

steam / emts / trafficking persons / code of business conduct

an effective trainer / time management / team building / first aid / osha

 

software proficiencies

microsoft office suite / telephone systems software / xerox freeflow software

online billing apparatus for daps / maximo 6.0 (steam)