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Yyyyyy x. yyyyyy
0000
xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Qualifications Profile
þ Extensive operational experience successfully opening a new hospital, including hiring all nursing staff, developing training programs as well as designing and implementing all policies, processes and procedures
þ Played an instrumental role in the full-cycle design and launch of the first 28-bed universal care unit for critically ill patients in Oklahoma from point of admission to discharge
þ Opened a high-volume 29-bed interventional pain management center which provides care for over 600 patients per month
þ Track record for consistently improving patient care and satisfaction rates
þ Core competencies include:
Healthcare Management / Operations
Hospital / Clinic Start-Up
Quality Healthcare Delivery
Policy and Program Development
Staff Improvements / Realignment
Clinical Process Revitalization
Case Management Solutions
Healthcare Industry Best Practices
Process Improvement
Physician and Staff Relations
Patient Satisfaction
Regulatory Compliance
Career Track
COMMUNITY HOSPITAL January 2005 C Present
VP / COO
Oversee full-scope hospital operations for the following locations: 49-bed acute care hospital with busy surgical practice, 9-bed acute care hospital, outpatient surgical center, two diagnostic imaging centers and four outpatient therapy centers. Departmental reports include all clinical departments (lab, pharmacy, imaging, nursing, cardiopulmonary, rehab, therapy and surgical services) and non-clinical departments (human resources, education, patient access, quality, risk management, regulatory compliance, infection control, safety and emergency management).
Key Achievements:
Consistently uphold national quality measures at 100%
Increased overall patient satisfaction scores to over 90%
Reduced staffing and human resource costs by eliminating all contract staff and maintaining vacancy rates at less than 2%
Decreased staff turnover by improving overall staff satisfaction and engagement; built strong physician relationships
OKLAHOMA HEART HOSPITAL January 2001 C December 2004
CNO C Quality, Risk Management and Regulatory Compliance
Oversaw the operations of Nursing Services, Quality, Case Management and Regulatory Compliance departments.
Key Achievements:
Successfully managed the opening of a 78-bed state-of-the-art all digital heart hospital
Improved access to information by implementing paperless medical records
Maintained patient satisfaction scores consistently in the 99th percentile nationwide (as reported through Press Ganey)
Promoted service excellence by designing and developing patient care processes
Met all Medicare and Medicaid certification requirements and received hospital accreditation with CMS and the Joint Commission
Received many hospital awards for quality, nursing and patient satisfaction, including the Beacon Award for nursing excellence and quality care
INTEGRIS HEALTH BAPTIST December 1994 C December 2004
Clinical Director C Cardiac Critical Care Unit & Cardiac Step-Down Unit / RN C Critical Care
Directed 12-bed ICU, 28-bed step-down unit and 27-bed universal care suites.
Key Achievements:
Promoted to Clinical Director from Staff RN due to outstanding job performance
Improved patient outcomes by designing and developing Cardiac Critical Care Universal Care Suites
Enhanced patient care as a member of multiple quality improvement teams
Served as member on the Nurse Executive Committee and the Hospital Leadership Committee
Academic Credentials
SOUTHERN NAZARENE UNIVERSITY, Oklahoma City, OK, in-progress, graduate November 2010
Master of Business Administration C Healthcare
SOUTHERN NAZARENE UNIVERSITY, Oklahoma City, OK, 2001
Bachelor of Science C Nursing
OKLAHOMA CITY COMMUNITY COLLEGE, Oklahoma City, OK, 1994
Associate of Science C Nursing
Licenses and Certifications
Licensed RN in Oklahoma
ACLS Certification
BLSC Certification
IABP Certification
CRRT Operation Certification
Professional Affiliations and Community Involvement
Member, OKLAHOMA ORGANIZATION NURSE EXECUTIVE (OONE)
Member, ASSOCIATION OF OPERATING ROOM NURSES (AORN)
Member, AMERICAN COLLEGE OF HEALTHCARE EXECUTIVES (ACHE)
Volunteer, LIGHTHOUSE FREE CLINIC
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