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yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
objective
proficient it professional eager to contribute technical expertise, user support, infrastructure capacity, strong project management and customer service skills in a challenging systems/network management assignment actively supporting an organization in maximizing performance.
career profile
ø upcoming a.a.s., information system technology.
ø active directory lan administrator.
ø over two decades of successful it experience.
ø expertise in technical support, network administration and team leadership.
ø proven testing and troubleshooting capacity.
ø very knowledgeable in federal it systems.
ø record of progression to positions of increasing authority and responsibility.
ø career built with computer science corporation, lockheed martin and other leading it organizations.
ø proficient in software, databases, operating systems and directory administration issues.
ø background in effective project management.
ø strong focus on exceptional customer service, quality and meeting organizational objectives.
ø excellent technical documentation, verbal communication and time management skills.
ø effectively interact with diverse groups and professionals at all levels.
ø well-organized multi-tasker with strong detail orientation.
ø adept in aligning it contributions with organizational objectives.
ø extensive professional development (see below).
professional experience
computer science corporation, washington, dc 2003 - present
senior systems administrator
tasked to support environmental protection agency programs, including obtaining dns information from various epa regions.
conduct multiple network administration duties covering new account initiation/deletions and user access.
direct and track stand-alone/cluster servers for hq shared services.
ensure timely and accurate change controls/nds change requests resolving server hardware/software issues.
facilitate daily health checks, monthly maintenance and necessary server upgrades.
successfully installed/configured windows 2003 servers for ad deployment.
originate detailed monthly sla deliverable spreadsheet for senior management covering server outages.
author daily management report to management tracking weekly server outages, cause and resolution.
provide efficient active directory administration; represent organization at staff meetings and active directory teleconferences with other epa regions.
ensure delivery of critical second-level technical support/consultation to epa lan managers, administrators and support personnel; employ remedy action request system to aid lan administrators.
write and upgrade documentation critical for team members or lan administration.
develop detailed documentation on deployment of printer properties pro tool for epa headquarters.
spearhead ad migration of printers from ndps for deployment to program office workstations.
contribute to monthly on-call duty for off-peak hour outages.
dyncorp, washington, dc 2002 - 2003
computer systems analyst
retained to deliver support for lan system department of epa.
ensured exceptional second-level technical support and consultation to epa lan and administrators.
assumed responsibility for novell network administration including new accounts/deleting accounts, groups and users access to files/folders.
yyyyyy x. yyyyyy, page two
originated daily morning management report outlining weekly server outages.
directed and monitored stand-alone/cluster servers for hq shared services.
administered change controls/nds change requests for servers.
performed daily health checks, monthly maintenance and server upgrades.
implemented, configured and installed zen works for desktops 7.x, for program offices.
for above, developed policies, deployed software applications and facilitated usage of remote controls.
conducted successful hardware migrations utilizing netware migration wizard tool.
aided program offices in converting printers to ndps.
developed well-received documentation for team members and lan administration.
lockheed martin corporation, washington, dc 2000 c 2002
computer systems analyst
recruited to support it operations of lan system department, epa, washington information center (wic).
delivered outstanding hardware/software support.
configured, installed and upgraded applications while achieving compliance with epa policies, standards and procedures for novell/windows platforms.
ensured effective telephone/on-site support to lan administrators covering hardware, standalone and network software.
developed and upgraded application documentation for customer.
earlier background
prior to 2000 served as: computer support specialist, maryland national capital park and planning commission; computer specialist, department of interior, u.s. geologic survey; statistical assistant, department of interior, bureau of mines (bom). in these assignments, developed outstanding installation, maintenance and management of advanced server systems abilities, software issue resolution capacity, lan construction and effective utilization of multiple information systems.
education
college of southern maryland c august 2008-present
a.a.s., information system technology (mcse), expected graduation date
charles county community college
information system technology studies
professional development
environmental protection agency
active directory lan administrator training
computer science corporation
web-based training (windows 2003 server)
integrating novell e directory and active directory
internet security management w/border manager enterprise edition 3.5
microsoft office 2000 deployment and system policies
system policies for windows nt 4.0
web server development for windows
introduction to html
novell netware administration 4.x
yyyyyy x. yyyyyy, page three
professional development addendum
electronic computer & switching system course
advanced network security tools
firewall and proxy series course
local area network concepts
networking essentials
theater deployable communications course
tsec/kg-94/94a/194/194a limited maintenance course
tsec/kg-84 series limited maintenance course
tsec/kg-81 limited maintenance course
tsec/ky-68/78 limited maintenance course
tsec/ky-57/58 limited maintenance course
tsec/kg-40a limited maintenance course
cisco router training
cisco catalyst training
fiber optic termination course
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