career objective                              

 

results-driven manager eager to contribute expertise in operations, business development, client relationship management, and team building toward actively supporting progressive organization in optimizing bottom-line performance.

 

profile                                                

 

ø  consistently contribute to improved productivity, cost effectiveness, operational enhancement, and profitability through leadership, strategic planning strengths, technical expertise, and sound understanding of client needs.

ø  effective leadership skills honed through progressive roles within high-paced, demanding environments that required balancing of numerous accounts with varying degrees of priority.

ø  excel in big-picture thinking while energizing teams and building consensus among disparate groups in order to make things happen.

ø  reputation for strong work ethic, exceptional commitment to customers, industry knowledge, approachability and ability to get the job done by focusing on priority tasks, responding to sense of urgency and tenacious commitment to results.

ø  broad-based expertise in outdoor equipment acquired through extensive experience supporting initiatives of organizations that employ much of this equipment while also dedicating personal development time to understanding numerous facets of outdoors and related equipment.

ø  strong medical background conducive to supporting effective sales of devices, including credentials as a certified emergency medical technician for 10 years; 5 years as primary attendant on a bls/als ambulance

ø  completed 3-month volunteer rotation at university of maryland shock trauma center, served as trauma technician at major baltimore city medical center for a year, and additionally served as a trauma technician for a colorado ski resort medical clinic, gaining extensive orthopedic experience

 

core competencies

strategic sales & marketing	team leadership & training	scheduling & timetables
client relations	sales life cycle management	budget administration
resource optimization	new market penetration	vendor & contract negotiations
recruiting & staffing initiatives	relationship development	problem resolution
new business development	presentations & demonstrations	customer service

 

accomplishments                              

 

  achieved full profitability of djc associates within two-year timeframe and established 400 client base while capturing multiple best-in-class awards from various consumer publications.

 

professional experience                

 

djc associates, inc.-baltimore, md                                                                               2005 to present

director

  steer strategic and operational direction for small, service-based business while implementing initiatives to drive revenues and new business development

  assume full accountability for business functionality, including market analysis, operational planning, portfolio management, and p&l results.

  align employee teams through leadership training and mentorship with overall corporate profitability, productivity, and customer service objectives.

  forecast yearly budget utilizing historical financial, current competitor, customer, and market analysis data.

 

preferred systems solutions-fairfax, va                                                                                        2003 to 2005

major account executive

  operated within defined sales territory of federal- and commercial-sector it solutions provider, engaging comprehensive business needs of key account.

  maintained existing and acquired new customers by meeting or exceeding goals for territory revenue, growth objectives, account retention, and customer service functions via telephone and periodic sales calls and presentations.

  implemented sales strategies to maximize revenues and profits through maintenance and penetration of existing customers.

  served as liaison between customers and accounts payable department for collection of receivables when requested.

 

synygy, inc.-conshohocken, pa                                                                                                    2000 to 2002

accounts manager

  collaborated with project teams to devise strategies for long-term, sustained revenue generation from client groups while delivering superior customer service and satisfaction related to enterprise incentive management software and services.

  administered quarterly evaluation process, employing extensive client feedback on services and support to augment existing policies and procedures and establish mutually beneficial objectives.

  supervised all pricing and contractual negotiations pertaining to assigned clients and mediated all concerns and discrepancies throughout sales cycle process.

 

ameriquest, inc.-willow grove, pa                                                                                     1999 to 2000

account / project manager

  facilitated business information system solutions implementations across wide range of client groups through successful sale, relationship development, and joint project management functions.

  identified and outlined potential opportunities for ameriquest service expansion, managing logistical and engineering resources as well as vendor communications to deliver projects in timely manner.

  applied technical proficiency in networking, client/server, and data storage technologies, intel- and risc-based platforms, unix and windows, lan/wan, and thin-client solutions to secure new business streams.

 

aerotek, inc.-baltimore, md                                                                                               1996 to 1999

account executive (1997 to 1999) / technical recruiter (1996 to 1997)

  accommodated project-based technical staffing and consulting needs through cultivation of wide range of it candidates and expansion of existing client base throughout geographic territory.

  prospected and networked through numerous channels, including cold calls, referrals, existing leads, and internet boards and resume searches; built additional relationships with outplacement and government agencies as well as training centers.

  contributed dynamic leadership skills toward effectively supervising recruiters as well as providing staff with opportunities for career development into sales through proactive training programs.

 

education & credentials                

 

university of maryland-college park, md

bachelor of arts, double major in behavioral & social sciences and english

 

professional training:

ibm adsm tivoli storage solutions

ibm websphere ecommerce suite

 

certifications:

ibm rs/6000 certified solutions sales specialist

ibm netfinity server certified solution sales specialist

cisco certified sales professional

hp certified networking sales professional

3com 3 star lan professional certification