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Yyyyyy x. yyyyyy
4601 Compass Oaks Drive
Valrico, FL 33596
Phone: (xxx-xxx-xxxx
Cell: (xxx-xxx-xxxx
E-mail: abc@xyz.com
Objective
Results-driven Operations Executive eager to apply dynamic business development, account management, and team building skills toward actively supporting the employer in optimizing bottom-line performance.
Areas of Expertise
Business Analysis & Leadership C Diligently assess business operations to determine and optimize fiscal performance, competitive positioning, and revenue opportunities. Adept at planning and goal setting.
Sales, Marketing & Product Management C Outstanding background in market analysis, budget administration, product design/development, and identifying revenue growth strategies.
Customer/Client Service C Consistently exhibit superior interpersonal, negotiation, communication and presentation skills to fortify customer satisfaction and retention.
Personnel Training/Development & Management C Combine solid leadership and team-building talents to train, motivate, mentor, empower and supervise highly productive personnel.
Relationship Management C Excel in needs analysis, problem solving, developing rapport, and negotiating contracts. Proven success in elevating staff morale and productivity.
Financial Administration C Proficiency in budgeting, forecasting and profit and loss management. Demonstrated achievements in generating significant cost savings.
Professional Experience
Tepmarco Diversified,
LLC, Valrico, FL, 2008 to Present
Vice President Operations and Sales
- Spearhead daily business operations inclusive of policy and procedure development, full P&L accountability, inventory control, budgeting, as well as product design, manufacturing, distribution and outsourcing.
- Resourcefully analyze and prepare business and marketing plans vital to ensuring long-term fiscal stability and competitiveness.
- Drive sales activities by identifying opportunities, establishing rapport with prospects, and negotiating contracts.
- Lead development of company s e-Commerce website and oversee maintenance and updates.
TRISTAR Managed Care,
South Jordan, UT, 2007 to 2008
Operations Manager C Provider Bill Review
- Demonstrated exceptional talents in operations leadership encompassing P&L management, policy and procedure development, staffing, personnel training/development, and comprehensive report preparation.
- Delivered superlative service to 20+ major accounts, optimizing customer satisfaction and loyalty.
- Formulated and administered quality assurance program and cost control initiatives.
- Maintained up-to-date and wide-ranging knowledge of insurance coverage inclusive of fee schedules and governmental regulations.
Continued
Yyyyyy x. yyyyyy ~ Page 2 of 2
Professional Experience continued
Concentra Integrated Services, Tampa, FL, 2004 to 2007
Operations Manager C Scanning Operations and Provider
Bill Review
- Directed overall operations including quality control and assurance, policy development, client relations, staffing, hiring, training, and new business development.
- Generated and reviewed extensive reports and documentation to ensure 100% client satisfaction.
- Expedited processing of 10,000+ medical bills and associated documentation daily.
Travel Insured International, Tampa, FL, 2003 to 2004
Regional Sales Manager
- Achieved excellent success in managing sales territory spanning seven states and involving approximately 1,000 independent and member travel agencies.
- Expanded sales territory to place as 2nd highest producing territory company-wide and grew Florida to rank as highest producing U.S. state.
- Proactively secured almost 500 new agencies in less than six months.
- Leveraged outstanding consultative selling techniques to boost revenues within existing accounts.
CSA Travel Protection, San Diego, CA, 1999 to 2003
Director of Sales
- Applied dynamic leadership talents to manage, motivate, coach, train and supervise sales force and sales support personnel.
- Cost-effectively administered $5M annual budget, devised strategic sales plans, and played a vital role in assembling high-impact marketing campaigns.
- Exhibited exemplary talents in territory management, steadily developing and strengthening customer relationships to maximize revenue performance.
- Championed consistent growth of 4500+ independent and member travel agencies throughout U.S.
Medical Management Development Associates Inc., San
Diego, CA, 1991 to 1999
Director of Operations
- Exercised strong financial acumen to oversee P&L, closely track expenses, and generate cost savings.
- Hired, trained, evaluated, and directed top-performing personnel in processing 1.5 million pieces of outgoing mail annually.
- Evaluated and procured equipment vital to maintaining competitiveness and compliance with USPS standards.
- Scheduled and arranged meetings at 300+ hotel locations nationwide throughout tenure for seminars and professional development initiatives.
Additional Experience includes role as Director of Sales Development & Marketing, Gould and Lamb, LLC, Bradenton, FL.
Education
University of Phoenix, San Diego, CA:
Ø BS Degree, Marketing, 2003
Ø BS Degree, Business Management, 2002
Computer / Software Skills
Microsoft Office Suite (Word, Excel, Outlook, Access, PowerPoint), ACT!, Lotus Notes, PowerTrak, Microsoft Project, Visio, Goldmine, Salesforce.com, Snag-it, CompIQ Bill Review Software
Yyyyyy x. yyyyyy
4601 Compass Oaks Drive
Valrico, FL 33596
Phone: (xxx-xxx-xxxx
Cell: (xxx-xxx-xxxx
E-mail: abc@xyz.com
Date
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear__________________:
I am currently seeking a challenging career opportunity as a Director of Operations and am submitting my resume for your review. In advance, thank you for your time and consideration.
I bring to you a seasoned background in sales and operations management, proficiency in leading, motivating and training personnel, and an excellent blend of strengths in profit and loss administration, inventory control, marketing, goal setting, and customer service optimization. To complement these qualifications, I offer substantial performance in increasing revenues and marketshare, and solid relationship-building skills which are instrumental in a <insert job title/position> role.
As a proactive contributor to your organization, you will find me to be a highly motivated professional and stellar leader committed to supporting you in achieving your objectives through superior drive and initiative. I am confident that I could be a valuable asset to <insert name of company>, and look forward to interviewing with you in the near future.
Sincerely,
Yyyyyy x. yyyyyy
Yyyyyy x. yyyyyy
4601 Compass Oaks Drive
Valrico, FL 33596
Phone: (xxx-xxx-xxxx
Cell: (xxx-xxx-xxxx
E-mail: abc@xyz.com
Date
Interviewer s Name
Title
Company Name
Address
City/State/Zip Code
Dear__________________:
It was a pleasure (speaking with you/meeting with you) on [insert date here]. I would like to take this opportunity to thank you for the time you spent with me, as well as to express my appreciation for the information you offered. I am still very interested in the [insert name of position] position, and I am convinced that it is the right job for me. I feel my background and qualifications prepare me well for the responsibilities we discussed.
The position as you described it to me would combine my strong skills in [insert two skills or qualities here]. This would allow me to make the same valuable contribution to your organization as I ve made to my past employers a win-win proposition for both of us.
(Choose one of the two paragraphs below, depending on whether or not you have, or have not yet, interviewed with the person)
(I am eager to meet with you in person to further discuss my background and qualifications. Please feel free to contact me at the above phone numbers so we can continue the discussion we began over the telephone.)
(Again, thank you for considering my qualifications. I enjoyed our talk, and am available at any time to provide you with any more information you may need. I look forward to hearing your decision.)
Sincerely,
Yyyyyy x. yyyyyy
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