career profile

 

offer more than 10 years administrative experience with a focus on financial and account management processes. possess excellent team leadership, project management, problem-solving, and operational management skills. established a successful track record of maximizing workforce productivity by developing training initiatives to reduce account billing or product delivery issues and increase overall customer satisfaction.

professional experience

 

united healthcare, oldsmar, fl                                                                                    2008-present

claims specialist

     conduct comprehensive reviews, research, investigation, negotiation, processing and adjustments to approve or deny claims on a case by case basis.

     authorize appropriate payments or refer claims to investigators for further review as needed.

     process medicare and medicaid claims.

 

achievements:

     medicare  and high dollar certification

     on job trainer certification

 

t-mobile, tampa, fl                                                                                                                 2007-2008

financial care representative

     resolve financial risk factors for customers by researching options and identifying viable solutions based on their individual needs.

     provide superior customer service on a high volume of incoming calls regarding financial matters.

     answered customer inquiries regarding shipment tracking, supply ordering, and general account status issues and generated billing adjustments as needed.

     administered and resolved any outstanding billing-related issues to bring a majority of accounts to current status.

 

tampa bx, tampa, fl                                                                                                                1999-2007

office manager (2002-2007)

     directed front office operations by negotiating sales contracts and managing a high volume of incoming calls from account representatives to resolve any issues regarding customer accounts, pricing, billing, shipping, and delivery.

     led recruitment, hiring, and training initiatives for all staff and supervised 25 employees to ensure optimal productivity and customer service.

     successfully troubleshot customer issues by assessing their needs and handling inquiries.

 

achievements:

     improved staff production through training development to eliminate overtime.

     increased customer satisfaction by isolating problems and retraining individuals on resolution methods for specific issues.

     successfully eliminated operational and financial risks by conducted audits on company policies and procedures and identified potential risks while locating solutions.

 

 

office assistant (1999-2002)

     provided document management by scanning documents, gathering data for a weekly publication, and compiling documents to be printed.

     facilitated business development by selling company products and services to new and existing clients.

     prepared and organized customer invoices, posted and reconciled cash receipts, and conducted collection calls on past due accounts.

education

 

saint petersburg college, seminole, fl

bachelor of science in business management, expected 12/2010

     member of phi theta kappa honor society.

 

associates degree, 2008