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0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phonexxx-xxx-xxxx | E-mail: abc@xyz.com

 

 

Dedicated and accomplished Operations Manager/Supervisor eager to contribute exceptional leadership talents toward continuing to supporting United Airlines in optimizing bottom-line performance.

 

 

-          Proficient supervisor and manager with exemplary abilities in coaching, supervising, motivating and training personnel; emphasize team cohesiveness and accountability.

-          Expeditiously complete and submit reports, plans, schedules, and documentation.

-          Consistently ensure and perform a thorough and quality job in all endeavors.

-          Meticulous and focused problem solver with track record of executing innovative and strategic solutions to meet business goals and needs.

-          Visible and personable manager; promote an open-door policy to enhance communication and feedback.

 

 

United Airlines, Detroit Reservations Center, 1999 to Present

Operations Supervisor         (2008 to Present)

-          Spearhead daily operations to consistently meet and/or exceed assigned goals and objectives.

-          Determine staffing requirements, devise employee schedules, and maintain cooperative efforts with telecom vendor, Avaya, to ensure seamless operations.

-          Participate in weekly playbook calls to review, optimize, and ensure cost-effective staffing.

-          Partner with sales supervisors to monitor and elevate staff performance and productivity.

-          Direct, motivate, manage, coach, and evaluate eight Reservation Operations Specialists.

-          Serve as Acting Operations Manager during absences with full accountability for report generation and personnel leadership.

-          Improved office productivity by creating weekly and monthly reports to track performance data.

-          Meticulously monitored and coached 20 under-performing employees for Regional Manager to result in considerable improvements month over month.

-          Function as safety advocate and assist safety committee to achieve platinum level in DTWCC; currently contributing to achieving highest level of safety by becoming a Star member in Voluntary Protection Program.

 

Operations and Sales Supervisor         (2002 to 2008)

-          Earned promotion to supervise 50+ sales personnel in achieving optimum levels of quality, productivity, and sales revenues.

-          Concurrently support and drive seamless operations by ensuring adequate staffing based on forecasted call volumes.

 

Continued

 

 

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Professional Experience continued

 

-          Demonstrate flexibility by attending meetings outside of scheduled shift and partner with ROS team to coordinate efficient daily business activities.

-          Received Certificate of Teamwork in 2003 for exhibiting exceptional performance and a collaborative work ethic. 

-          Consistently emphasize importance of customer service and orchestrate initiatives to ensure win-win situations for company and customers.

 

Reservations Operations Specialist         (2002 to 2003) 

-          Analyzed, planned, and organized midnight shifts consisting of 30+ employees.

-          Prepared and administered training materials to enable staff to reach their full potential.

-          Earned Certificate of Leadership and presented with Shining Star award.

 

Comerica Bank, 1985 to 1999

Lead Processor

-          Leveraged exemplary leadership attributes to train, mentor and assist new hires.

-          Effectively collaborated with Fortune 500 companies to expedite payment processing functions.

-          Exercised constant eye on achieving process improvements, successfully streamlining operations and elevating profitability.

 

 

Associate's Degree in Business, Henry Ford Community College, Dearborn, MI, 2003

 

Completed extensive OSHA training with United Airlines