Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000
Officexxx-xxx-xxxx
Cell xxx-xxx-xxxx
Email: Abc@xyz.com          

Country of citizenship: United States of America

 

Vacancy Announcement:       

 

Core Competencies

 

Team Building; Training and Development; Strategic Planning; Creative Problem-solving; Collaborative Teamwork; Leadership; Staff Relations; Standard Operational Procedures (SOPs); Project Management, Absence Administration, Labor Relations, Customer Service, Policy and Procedure Development, Resource Management, Microsoft Word, Excel, PowerPoint, WFA-C, WFA-DI, TIRKS, Lotus Notes, NMA, eCenter,  and eVisor

 

Work Experience

 

Verizon Communications, Inc., 2000 C Present

40+ hours per week
0000 xxxxxx xxxx , xxxx , xxxxx 00000
Manager: Kenneth Poling, (410) 393-5458
May be contacted
Beginning Salary: $56,000.00
Present Salary: $80,000.00

 

Network Dispatch Center (NDC) Supervisor C Potomac Region, August 2007 C Present

Direct the professional success of a 21-member team and built an environment conducive to efficient operations including tracking maintenance and provisioning tickets. Formulate protocol for processing tickets and increase organizational efficiency as a result. Advise and collaborate with upper management on the best methods for reaching and exceeding monthly metrics.

 

Resolve customer complaints and answer customers' questions regarding policies and procedures. Supervise the work of employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes. Implement corporate and departmental policies, procedures, and service standards in conjunction with management.

 

Discuss job performance problems with employees to identify causes and issues and to work on resolving problems. Train and instruct employees in job duties and company policies or arrange for training to be provided. Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action. Interpret and communicate work procedures and company policies to staff.

 

Perform a variety of personnel management functions including scheduling associates work sessions and vacation periods. Track a variety of personnel records including professional development, absence, and grievances. Plan and facilitate the Associate Appreciation luncheon and other employee recognition programs which boost morale as a result.

Local Loop Synchronous Optical Network (SONET) Provisioning Supervisor C Potomac Region, 01/2007 C 08/2007

 

Mandated compliance with SONET ring date due by pulling in Central Office Supervision, Outside Plant Supervision and Vendor Management. Incorporated client relations and empathy when addressing the concerns of Project Management, Engineering, and Customer Service centers. Ensured that there is intra-company cohesiveness and understanding between SONET provisioning and SONET field turn-up teams by arranging a regular conference call between the two. Supervised the efforts of 9 Associates and track their adherence to established standards associated with turn-up and remote provisioning of Local Loop SONET rings and verified 1,302 Local Loop SONET provisioning orders were complete on time with 87.4% on time completion rate. Created and maintained associate technician work and vacation schedules. Compiled and disseminated team SONET ring completion totals to upper level management and subordinates.

 

SONET Team Field Supervisor C Potomac Region, 10/2005 - 01/2007   

                                    

Successfully facilitated 12 Field Central Offices Technicians (COT) focused on the results from testing and turn-up FiOS FTTP and BAU SONET rings. Demonstrated dynamic leadership and management ability in capturing a 100% mandated ring ready on time completion rate of FiOS video transport rings during the 4th quarter of 2005. Administer effective employee guidance that resulted in a 57% reduction of backlogged SONET orders including the completion of 12ea. DWDM systems, 76ea. OC192 orders, and 101ea. OC48 orders EOY 2005.

Provided constant logistical support in urgent procurement of mission critical video ring network element optical cards which included plug-in inventory database search, coordinated central office search and central office plug-in transport and delivery. Gathered pending ring completion data and communicated information with FiOS project team on weekly conference calls.

 

Fiber Optic Service (FiOS) Staff Support Specialist C MD and NJ Regions, 08/2004 C 10/2005

                     

Held accountable for FTTP readiness goals during the introduction of FTTP (FiOS) and delivered FTTP presentations to Network Operations MD and NJ Manager/Supervisor Field teams, MD and NJ COEI Supervisor teams, Mid-Atlantic VP Associate Coaching Circle, Network Operations New Jersey Director Management Conference, CITE C National 2005 Leadership Conference, and Service Cost Organization via a nation-wide Video conference.

 

Complied and then presented FiOS network creation metrics to organization peers and upper management. Stood as Principle facilitator for the weekly Network Operations Potomac region FiOS installation updates conference call. Provided on-site field support for MD and NJ central office technician during end to end test and turn-up of FTTP optical line terminals (OLT).

 

SONET Provisioning Coordinator C Potomac Region, 09/2000 C 08/2004      

                             

Performed initial transport network element provisioning and testing of multi-vendor self healing SONET ring topologies ranging from OC1 to OC192 transport bandwidth. Proactively assessed and remedied new SONET ring turn-up conflicts by leading the collaboration between Field Supervisors, Field/OSP Technicians, Network Capacity Planners, Project Managers, and Engineers. Assume responsibility for training new SONET coordinators from trainee to full operational readiness.

 

Bethlehem Steel Corporation, 11/1990 C 08/2000                                                                       

40+ hours per week
Address
City, State Zip
Supervisor: Name; John Brosh
Contact information not available
Beginning Salary: $43,000.00
Ending Salary: $56,000.00

 

Systems Technician C Rate, 04/1999 C 08/2000          

 

Maintained AC and DC mill drive motor controllers, power distribution, overhead crane, lighting and instrumentation systems throughout the initial commissioning and start-up of the New Cold Sheet Mill steel production factory. Read and analyzed schematics, and diagrams charts, work orders, and test equipment to remedy mill malfunctions.

 

Maintenance Shift Foreman, 03/1995 C 04/1999 

                                                                         

Enforced safety and sanitation regulations. Directed and coordinated the activities of employees engaged in maintaining the mechanical and electrical equipment supporting the production of cold-rolled steel resulting in reduce steel production down time. Observed technician work activities to enforce safety and quality standards. Conferred with management or subordinates to resolve worker problems, complaints, or grievances.

 

Control Technician A Rate, 11/1990 C 03/1995    

                                                                             

Maintained AC and DC mill drive motor controllers, power distribution, overhead crane and lighting systems throughout the New Cold Sheet Mill steel production factory.

 

United States Air Force, 06/1985 C 06/1989                   

40+ hours per week
Charleston Air Force Base SC, 29404
Supervisor: Larry M. Chadwick, Lt. Col, USAF
Contact information not available
Beginning Salary: $6,883.00
Ending Salary: $11,595.00

 

Aircraft Electrician

 

Maintained C-141 cargo aircraft and verified airworthiness. Troubleshot, installed, and repaired all of the power distribution, lighting, and flight control systems of the C-141 cargo aircraft. Verified aircraft airworthiness through comprehensive pre-flight electrical system checks. Utilized volt/ohm/ amp meters to diagnose system malfunctions through resistance continuity, voltage and amperage checks. Supported the organizational through stateside and overseas temporary duty assignments.

 

Education

 

High School:

 

Mergenthaler Vocational Technical Senior High, May 1985
Electrical Construction and Maintenance
Baltimore, Maryland

 

College/University:

 

Stevenson University (Currently enrolled)
Master of Science, Business and Management Technology
9 out of 36 Credit Hours / 3.66 GPA

University of Baltimore, degree awarded December 2005
Bachelor of Science, Applied Information Technology
69 Credit Hours / 2.75 GPA

Catonsville Community College, degree awarded August 1994
Associate of Science, Electronics Technology
43 Credit Hours / 3.20 GPA

Community College of the Air Force, degree awarded August 1988
Associate of Science, Aircraft Accessory Systems
N/A Credit Hours / N/A GPA

 

Military Service

 

Honorable Discharge

United States Air Force Reserve, 1993

United States Air Force, 1985 - 1989

 

Awards/Recognition

 

•         Verizon Domestic Telecom Finance (Service Cost) commendation for hosting nationwide FTTP Brown Bag Video conference. April, 2005

•         Black Managers Leadership Development Workshop, October 2006

•         2004 Verizon Excellence Award Finalist, Local Loop SONET Provisioning Process Improvement

•         United States Air Force Reserve Equipment Maintenance Branch: 459TH MS Non-Commissioned Officer of the Quarter, 1st Quarter 1993

 

Activities

 

•         Executive Board, Membership Committee Chairmen, Consortium of Information and Telecommunication Executive (CITE) CITE - Maryland (January 2008 to June 2009).

•         Inter-Organizational Committee, CITE-Maryland.

•         Verizon Helping Hands Computer Literacy Volunteer, Baltimore County Public Library, Randallstown, Md.

•         The Brotherhood Men s Choir member, New Psalmist Baptist Church.

•         Black Managers Leadership Development Workshop, October 2006