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yyyyyy x. yyyyyy

xxxxxx holly creek ~ (xxx-xxx-xxxx ~ abc@xyz.com

career profile

 
certified equal opportunity manager and human resources expert with full knowledge of federal and state laws including case law and regulations such as title vii of the civil rights act, flsa, ada, fmla, adea, and nlra. specialized experience handling complex concern in employee relations, staffing, benefits, compensation, training, and other human resources management tasks. remains consistently aware of hr best practices and eeo regulatory compliance standards.

technical and leadership strengths:

     hr management

     data manipulation

     technical support

     staffing initiative

     organizational behavior

     diverse team leadership 

     employment/labor laws

     employee relations

     conflict resolution

professional experience

 

verizon wireless, tampa/orlando/jacksonville/miami, 2005 to present

regional hr consultant (2006 to present)

oversee the in-depth human resources training for 500 retail sales managers within 30 units.

  guided the success of 2 directly-reports including a recruiter and coordinator; liaise with sales management, hr, payroll, legal, benefits, talent acquisitions, and compensation departmental staff.

  immediate decreased complaints filed by promptly responding to concerns with performance improvement, harassment, discrimination, misconduct, employee safety, teamwork.

-        reduced expenditures by $200k because of launching training initiatives conducive to the necessary professional development of personnel.

-        drastically increased employee retention by75% by standing as human resources subject matter expert for hr managers.

-        filled 80% of all internal management positions, emphasis on retail store manager, assistant store manager, financial services supervisor and associate director positions.

-        95% acceptance/selection rate of candidates presented to hiring managers for interview.

-        reduced year-end 0-12 months turnover by ½ from 26% (fy06) to 13% (fy2007).

-        complaint reduction year-over-year to include eeoc charges, compliance guideline complaints, escalated complaints (ed-hr and above) and litigation.

 

hr generalist (2005 to 2006)

directed the professional success of 400 call center employees and supported additional staffing initiatives upon launch of new products and services.

  planned, directed, and coordinated human resource management activities to maximize the strategic use of human resources and maintain functions such as employee compensation, recruitment, personnel policies, and regulatory compliance.

-        recruited college students and headed regional career fairs to increase efficiency within 3 distinct departments - financial services, customer service, and telesales.

-        decreased abuse of overtime and realized a $75k annual expense reduction.

-        boosted employee confidence by standardizing 1 site visit weekly.

 

 

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yyyyyy x. yyyyyy                                                                                                                          page 2 of 2

 

walt disney world resorts, tampa, & orlando, florida, 2004 to 2005

labor relations manager

implemented labor relations expertise in advising the disney reservation center labor team.

  oversaw the professional development and progress of 7 analysts in tampa and orlando locations.

  consulted with staff and management on the best practices with relation to personnel and employee concerns by providing mediation and referral services if needed.

  defined labor metrics reflecting projected, prospective, and actual labor costs.

  assessed and refined employee schedule to reflect current and future labor needs.

-        oversaw compliance with the family medical leave act.

 

united states air force, 2000 to 2004

equal employment specialist

monitored and evaluated compliance with equal opportunity laws, guidelines, and policies to ensure that employment practices give equal opportunity without regard to race, religion, color, national origin, sex, age, or disability.

  conducted surveys and evaluated findings to determine if systematic discrimination exists.

  monitored and revised complaint procedures to ensure timely processing of complaints.

  developed guidelines for non-discriminatory employment practices, and monitored their implementation and impact.

  investigated alleged violations of laws to document and correct discriminatory factors.

  met with persons involved in equal opportunity complaints to verify case information and to arbitrate and settle disputes.

  prepared reports of selection, survey, statistics, and recommendations for corrective action.

-        provided information, technical assistance, and training to supervisors, managers, and employees on topics such as employee supervision, hiring, grievance procedures, and staff development.

-        interpreted civil rights laws and eeo regulations for individuals and employers.

-        counseled newly stationed members of minority and disadvantaged groups, informing them about details of civil rights laws and affirmative action program.

 

****additional experience as logistics analyst for united states air force***

education

 
master of science in human resource management ~ troy state university
bachelor of science in sociology ~ saint leo university
associate of arts in business management ~ community college of the air force
associate of arts in social services ~ community college of the air force
---

professional development

 

  • certified equal opportunity manager
  • graduate, united states equal opportunity management institute (in-residence)
  • certified civil treatment trainer/facilitator
  • graduate, eli 

 

courses: walt disney world institute of leadership ~ working with integrity ~ family medical leave awareness ~ compensation awareness ~ performance development

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