profile                                         

driven professional with 15+ years of expertise specializing in regional, residential, multi-site property/community management eager to contribute broad-scope skills in business development, operations management, and administrative functions toward supporting the maximization of performance. very familiar with lro and mri systems. certified property manager (cpm). mastery-level knowledge of operational and financial functions for properties and the due diligence process. implement management plans and budgets with aggressive yet realistic forecasts for properties either in lease-up, student-based, high-rise or mid-rise urban, or of the typical suburban garden style units. technical competencies include: mri, ops technology, word, excel, outlook, and microsoft publisher.

          property development       community management     rental market trends

          inventory control             staff training initiatives      lease negotiation        

          team leadership             personnel management        budget planning/use

professional experience                  

sr. regional manager, 01/1993 c 06/2008  

equity residential c atlanta, ga

significant accomplishments:

         spearheaded all operational efforts of a 3300 unit apartment portfolio.

         drastically decreased overall resident turnover from 85% to 45%, increased rents and directly impacted occupancy increase from 69% to 89% over 5 months.

         1st regional manager to implement mri and ops processes and introduced 600+ customizations in less than 18 month where all equity properties were converted to the new operating platform.

         received the lowest employee turnover of the year award.

         ranked in the top 5% company-wide for highest rating on service satisfaction surveys.

         headed up the most successful renovation project throughout all properties nationwide.

         selected by the company president as project manager for a maryland-based, 800-unit property renovation for property stagnant for the 18 months prior.

         incorporated strong business acumen to suggest the reduction of excel spreadsheet use with relation to mri use.

general tasks:

-        marketed vacant space to prospective tenants through leasing agents, advertising, or other methods necessary to maintain tenant retention.

-        completed re-certifications and property inspections to maintain compliance.

-        negotiated short/long-term leases for rental of structures.

-        verified the eligibility of prospective tenants, following government regulations.

-        directed collection of monthly assessments, rental fees, and deposits and payment of premiums, and incurred operating expenses.

 

 

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-        investigated complaints and disturbances; resolved issues following management rules.

-        managed record of rental activity, maintenance, and operating costs, and property availability.

-        arranged ongoing technical training and personal development classes for staff.

-        facilitated orientation sessions and arranged on-the-job training for new hires.

-        conferred with management and conducted informal surveys to identify training needs based on projected production processes, changes, and other factors.

 

additional experience as regional supervisor for angeles corporation c chicago, il                                                            

• directed the operations of 2800 apartment units and 1300 manufactured home lots throughout the midwest and east coast states.

 

education                                     

 

certified property manager c institute of real estate management

bachelor of business program - kennesaw state university

interior design c art institute of atlanta

certified specialist of wine c atlanta wine school

 

affiliations & activities                  

 

• appointed member, norcross architectural review board
• chair-person, annual historic norcross art festival
• special events coordinator, several restaurants in norcross and alpharetta
• committee member, historic norcross tour of homes