Dynamic, articulate and ambitious Business Support Professional eager to integrate exceptional communications, customer relations and administrative operations expertise toward supporting the goals of progressive hospitality industry employer.  Solid ability to manage multiple simultaneous projects, address and resolve customer issues, and contribute toward the teams success. 

 

   Scheduling and Calendar Management

   Detail Oriented/Organized

   Coordinate Travel Arrangements

   Technical Savvy/Microsoft Office Suite

   Correspondence and Email Management

   Event/Meeting/Conference Planning

   Bilingual - English and Spanish

   Research, Data Collection and Analysis

   Employee Relations/Team Development

   Customer Service Focused

 

 

1998- Present:  Verizon Communications, Bradenton, XXXXXX

2007 to Present:  Administrative Office Support

   Provide critical administrative support for FiOS Area Manager, FiOS Local Managers and Director; coordinate calendars, make travel arrangements and manage high volume correspondence.

   Communicate with 200+ internal staff members to gather and convey information; screen calls, address and resolve customer issues, and effectively prepare agendas and coordinate meetings.

 

2006 to 2007:  Retail Sales Consultant

   Began tenure in position as a Retail Store Clerk and achieved promotion to Retail Sales Consultant.

   Drove business development, client relations, and sales results through exceptional sales strategies, product knowledge and consultative selling principles.

   Collaborated with clients in person and by phone to address and resolve technical issues and concerns.

   Consistently exceeded customer expectations for service and delivery; developed long term client relationships resulting in repeat and referral business.

   Created a customer focused environment and team cohesion; worked with senior management to identify and implement best practices that can be utilized to increase productivity and accuracy.

   Balanced and reconciled sales transactions and consistently achieved 100% of sales targets.

 

2000 to 2006:  Retail Store Clerk

   Monitored inventory, reconciled records and forecasted product requirements for this busy retail location.

   Coordinated shipping of products sold over the phone, verified paperwork and reconciliation of point of sales reports. 

   Maintained store merchandise and ensured compliance with corporate merchandising strategies.

   Processed accounts payable requests and monitored and tracked staff hours for payroll processing.

 

2008 to 2009:  Front Desk Assistant, Pittsburgh Pirates Spring Break Hotel

   Provided customer service for visitors, residents, clients and staff at hotel lobby; provided administrative support for Pirate City Staff and ensured adherence to visitor regulations.

   Assisted players by translating agreements from English to Spanish.

 

Technical Proficiencies

Netscape Navigator, Adobe Acrobat Reader, Microsoft Word, Works, Excel, Microsoft Windows (XP, NT, 2000, 98, 95 and 3.xx), Power Point, WordPerfect and Lotus Notes.