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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx • abc@xyz.com
versatile manager eager to contribute comprehensive retail background toward actively supporting the employer in optimizing performance.
profile
- respected senior-level manager offering over 17 years of solid and progressive experience in business operations, strategic marketing, personnel development and client services.
- in depth experience in client-focused industries focused on delivering world class customer service.
- excel in recruiting, building and leading top-performing, client-focused personnel teams.
- adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
- apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
- capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
- dynamic written and verbal communication skills; bilingual in english and spanish.
professional experience
funjump2go, inc. 2010-present
owner/operator
- sharp business acumen and experienced in managing broad scope of operations, from accounting, taxes and bookkeeping to marketing and product/service deliveries.
- facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.
publix supermarkets inc. 1995-2010
store manager, 2008-2010
assistant store manager, 2004-2008
customer service manager, 2000-2004
assistant customer service manager, 1999-2000
office staff, 1995-1999
- effectively hired, trained and directed staff and actively collaborated in human resource operation functions such as training managers on accounting system, evaluating performance and providing guidance/mentoring.
- collaborated with management team to ensure store quality and increase sales performance.
mcnamara pontiac gmc auto dealer 1995-1996
sales representative
- successfully steered sales operations to generate high volume growth and revenue on behalf of company.
quito motors ford dealership 1993-1995
sales representative
- consistently ensured delivery of quality customer service vital to sustaining and growing accounts.
professional education
7 levels program graduate english for international institute 2000
associate's degree american technical institute 1995
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