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yyyyyy x. yyyyyy

                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

abc@xyz.com              

career objective                              

results-driven banking specialist eager to contribute superior operational management skills toward supporting the employer in optimizing financial performance

profile                                                

ø   offer numerous years of experience within the banking industry with expertise in trade finance, corporate, and branch management; facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention

ø   solid record of developing and implementing effective strategies instrumental to improving overall productivity and profit margins

ø   demonstrated ability to mentor and train top performing support teams responsible for increasing revenues and client base

ø   dynamic communication, presentation, negotiation, and relationship management skills

ø   proactive team player equally effective in independent and collaborative environments

professional experience                

icici bank ltd, india                                                                                                                  6/05 c 11/07

branch manager c corporate & institutional banking division, kochi (5/07 c 11/07)

  • in recognition of superior performance, steadily progressed within financial institution to attain position entrusted with oversight of all aspects of branch operations including trade finance management, resource allocation, and customer service
  • consistently achieved outstanding levels of client satisfaction while expanding market share; designed and executed business development plan; received highly prestigious seven star branch rating
  • monitored processing and insured compliance with all corporate policies and procedures as well as government laws and regulations; enforced branch adherence to five s, six sigma, and bcp standards; received audit score of 96.7%, a gain of nearly 25% over previous year

customer service manager, business banking division, kollam (6/05 c 5/07)

  • established trade desk and managed comprehensive trade finance activity resulting in significantly increased profit margins and a 20% growth rate in business banking client base and providing excellent customer service
  • worked closely with interdepartmental personnel and external business organizations to ensure efficient  transaction processing; led implementation efforts for corporate initiatives and actively trained staff in execution of programs and procedures
  • effectively instituted cost control techniques and migrated nearly 90% of business customers  to alternative banking options including internet banking, mobile banking, and atm transactions;
  • managed all daily activity; supervised front office and cash handling, maintained documents, prepared mis reports; garnered audit score of 100% in documentation and processing

 

education                                           

school of communication & management studies, kochi, india                                                  april 2005

post graduate diploma in management (mba), finance & marketing

                                                                        

government engineering college, university of calicut, india                                                       july 2003

bachelor of engineering, production engineering 

    

~ professional development ~

interpersonal effectiveness ~ managerial effectiveness ~ presentation skills ~ banking functional areas


 

yyyyyy x. yyyyyy

                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

abc@xyz.com              

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a insert job title capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include extensive banking operations management and customer service experience.  i have a solid track record of establishing new departments and overseeing all financial activity.  i excel at developing customer acquisition strategies and effectively lead team members to drive sales growth and deliver quality account servicing.  in addition to my operational experience, i have a strong history of promoting accuracy and ensuring compliance with all regulations and standards. to complement this background, i offer an mba in finance and marketing.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy

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