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yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

solutions-focused professional specializing in supporting c-level executives, providing world-class customer service, handling high-volume account management, developing efficient processes, and driving business growth eager to offer proven experience toward maximizing an employer s success.

 

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profile of qualifications

 

         integral leader who makes decisions to reflect positively on business productivity and corporate well-being.

         top performer who seamlessly handles confidential responsibilities while maintaining high-quality service levels.

         out-of-the-box thinker who streamlines core processes to increase productivity within high-volume environments.

         ambitious self-starter who plans, prioritizes, and completes tasks within high-pressure, deadline-driven situations.

         excellent communicator who successfully interfaces with all levels of business representatives and clientele.

 

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key areas of expertise

 

administrative support                 account management                     customer service                      it troubleshooting

data / files management              document coordination                travel arrangements               procedure development

business communications           correspondence drafting              calendar management              sales / engineering support

 

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professional synopsis

 

administrative support

         utilized broad scope of industry and general business knowledge to assist various executive-level managers (i.e. ceo, cfo, engineering manager, phds) in handling daily administrative tasks, including cost-effectively arranging travel and accommodations, managing high-volume calendars, and coordinating correspondence drafting and distribution.

         generated data analysis reports of team performance and monthly executive dashboard reports, along with delivering targeted recommendations for quality improvements based on detailed metric reports.

 

customer service support

         drove operations efficiency by coordinating and managing internal / external documentation to customers / vendors.

         established a unique technical documentation database to accommodate and structure customer communications.

         applied solid interpersonal relations talents toward handling customer concerns and resolving business challenges.

         supported company in sustaining and developing business by building and maintaining key client relationships.

 

data analysis / engineering support

         contributed sharp analytical abilities toward establishing and reporting company metrics to executive-level management for review, along with establishing queries from existing lan for other departments as required.

         streamlined manual systems for sending autocad drawings to electronic systems, including developing departmental matrices to more efficiently manage incoming calls, and sending certified and approved drawings to customer base.

 

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professional experience

 

sumitomo machinery corporation of america, chesapeake, va                                                                                       1999 c 2009

 

administrative assistant (1999 c 2009)

 

additional dual roles held throughout tenure

technical documentation coordinator (2007 c 2009) • data analyst (2005 c 2007)

engineering assistant (2003 c 2005) • aftermarket supervisor (2002 c 2003)

customer service representative (1999 c 2002)

 

group health association, city, state                                                                                                                                    1986 c 1999

 

customer service supervisor

 

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education & technical summary

 

extensive business management coursework                                                                                       george mason university

extensive nursing training                                                                                                         harper hospital school of nursing

 

six sigma green belt certification                                                                                                      accrediting agency / company

 

microsoft office suite • microsoft publisher • microsoft visio • printshop

adobe professional 8.0 • lotus notes 6.0 pgn (lan) • spss • jasc paintshop

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