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415 South Lakeshore Drive ª Xxxxxx, XXXXXX xxxxxx ª  (xxx-xxx-xxxx ª


Performance-driven Telecommunications Industry Professional eager to contribute technical proficiencies as well as dynamic project management skills toward supporting operations of a progressive organization.  Broad based experience in operations management, network operations, engineering, employee development and utilization management.  Decisive and straightforward with a sincere dedication to influencing positive business results.  Core competencies include:


   Data Analysis/Research

   Training and Team Building

   Strategic Leadership/ Execution

   Collaborate with IT/Engineers

   Cost Containment

   Critical Thinking/ Decision Making

   Hands-On Technical Applications

   Persuasive & Effective Speaker

   Problem Resolution 

   Project Management

   Quick to Gain Trust

   Telecom Planning/ Design


Professional Qualifications

   Highly familiar with all Wireline, Wireless, IP, VoIP, Voice and Data Communications.

   Xxxxxxtivated self-starter with sense of urgency and ability to rise to the occasion to exceed expectations.

   Talented problem solver with technical discipline, business acumen, and technology savvy.

   Adept at identifying and translating voice of customer inputs into specifications and products.

   Talent for fostering and leveraging collaborative relationships with internal and external resources to shorten project cycles, improve effectiveness, optimize productivity, and reduce costs. 

   Hands-on technical skills combined with practical knowledge of telecom principles and requirements.

   Cradle to grave project management, task identification, project planning, and status review.

   Ability to interpret and translate technical language and deliver presentations to audiences of all levels.

   History of meeting project objectives and completing deliverables on schedule and within budget.

   Outside Plant Engineering expertise; deliver tactical planning, design, fielding, perform digital line configuration, coordination and training.

   Design/install/maintain wired and wireless LANs for SMB, SOHO, and residential applications.

   Provide planning, forecasting, implementation, and identification of resource requirements to enhance network performance.

   Maintain accurate network diagrams utilizing VISIO P.


Professional History


Sprint Nextel - Network Planner                                                                                                                      1999 - 2009

   Led all engineering and design for over 400 architectures for international voice services; managed technical evaluation processes for TDM and VoIP interconnects, and consistently achieved a 99% on time delivery rating.

   SME (Subject Matter Expert) on the international VoIP platform; grew xxxxxxnthly international minutes from 150,000 to 48 million and provided high level technical support for international markets.

   Managed project implementation or all installations, augmentations and disconnects; enhanced performance and maximized capacity utilization.


Birch Telecom - Director, Network Operations Center                                                                    1998 - 1999

   Selected to lead start up operations for a newly established CLEC (Competitive Local Exchange Carrier).

   Oversaw day to day operations of the Network Operations Center and domestic network including the central offices, switches, infrastructure and local access facilities.

   backbone and local access facilities, collocation facilities, and related ancillary components.

   Maintained complete compliance with for all circuit/systems installation and maintenance, network surveillance, translations, and field dispatch.

   Created and implemented network performance and event notification standards to address issues in a xxxxxxre timely manner, and collaborated with business units to identify and deliver customer expectations.


MCI WorldCom                                                                                                                                                               1983 - 1998

Senior Field Engineer                                                                                                                                                                1998

   Managed operations on an earth station as well as all associated circuits within the FAATSAT (FAA Telecommunications Satellite) network.

   Effectively xxxxxxnitored equipment and performance; troubleshot and resolved complex technical issues, and implemented system checks and maintenance programs to maximize functionality and reduce downtime.


Operations Manager                                                                                                                                                                   1991 C 1998

Provided leadership and oversight for the MCI Independence Network Information Center and a staff of 14 Technicians; maintained a $500K departmental budget, project managed over 200 equipment installations and expansion projects, and consistently maintained a 98% on time completion rate.


Additional Related Positions


MCI WorldCom - Engineer                                                                                                                                      1990 - 1991

MCI WorldCom - Technical Specialist                                                                                                             1983 - 1990



U.S. Air Force                                                                                                                                                         1980 to 2003

 Served Active Duty and Air Force Reserves



Education and Affiliations


Ashwood University, Humble, TX  - Bachelor of Science, Telecommunications

CCAF, Maxwell AFB, AL - AAS, Telecommunications Systems Technology


Air Force Sergeants Association, Life Member

Northwest Kansas Technical College (NWKTC), IT Division Advisory Committee Member


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