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career objective
recent graduate with bs in marketing and solid background in customer-driven industries and leadership capacities eager to contribute academic and professional qualifications to the success of a progressive organization
profile
ø offer strong practical experience in client / vendor relations, marketing, financial administration, and technical problem-solving
ø facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; demonstrated ability to anticipate and respond to client-specific needs
ø proactively industry monitor trends and developments, including competitive services and marketing activities; effectively identify and capitalize on opportunities to penetrate and develop markets
ø dynamic communication, presentation, negotiation, and relationship management skills
ø motivated team player equally effective in independent and collaborative settings
ø sharp technical proficiencies including ms office (word, excel, access, powerpoint, outlook) and visimage
education
bachelor of science in
marketing, university of phoenix 2009
associate of arts, howard community college 2002
professional experience
tower federal credit union 2001
c 2009
senior atm & card services specialist (2007 c 2009)
- promoted to senior-level position entrusted with training and supervising 9-member team responsible for providing technical and operational support for electronic services; granted 4 tower tribute awards in 2009
- successfully directed implementation, installation, and maintenance projects; efficiently investigated, escalated, resolved, and followed up on any issues
- selected to lead atm signage project including standardizing appearance of 27 machines, posting network and fee regulations, and optimizing marketing capabilities
- managed vendor relationships and served as 24/7 emergency point of contact for all off-site/merchant atms
- created and maintained department website for union intranet, participated in ordering operations, assisted with budget control for multiple cost centers, and performed other administrative managerial duties
- ensured physical security of department as well as network and member information confidentiality in a multi-network environment; enforced corporate policies and procedures and all state and federal regulations
atm & card services specialist i-ii (2003 c 2007)
- in recognition of dynamic performance, rapidly progressed from specialist i to specialist ii position, assuming increasing responsibilities, within 9 months
- compiled and analyzed complex data to independently solve problems with atm and network reconciliation; proficiently utilized written, mathematical, and programming technical instructions
teller (2001 c 2002)
- provided knowledgeable, courteous, and efficient customer service in a fast-paced environment
- accurately maintained and balanced $15,000 teller drawer,
processed client transactions, and performed back office and banking
functions; received perfect over/short drawer award
receptionist (part-time), lynn's day spa 2002 c 2005
- applied strong customer service, sales, and office management skills toward supporting busy day spa
- worked closely with manager on improving company website
manager (part-time / summers), savage sno-cone shack 2000 c present
- perform a broad range of operational management duties for this seasonal business; train and manage personnel, administer payroll, oversee ordering and inventory management, and place local and online advertisements to increase traffic
date
hiring agent name
title
company name
address
city/state/zip code
dear__________________:
i am currently seeking a challenging career opportunity in a marketing and advertising capacity and am submitting my resume for your review. in advance, thank you for your time and consideration.
as demonstrated in the accompanying resume, i recently completed my bachelor s degree in marketing. my professional qualifications include strong experience in project management, customer service, and vendor relations, as well as in developing company websites and promotional collateral. i excel at performing a broad range of concurrent functions, and am adept at switching between duties to best support business operations. my excellent communication and technical skills have consistently proven instrumental to my success in every role i have held.
as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. i am confident that i could be a valuable asset to insert company name, and look forward to interviewing with you in the near future.
sincerely,
yyyyyy x. yyyyyy
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