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yyyyyy x. yyyyyy                                           0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                         xxx-xxx-xxxx

                                                                                                                                      abc@xyz.com

objective

seeking to utilize operations, claims management, retail, insurance and call center skills in a challenging customer service representative role.

 

career profile

ø  over 12 years of operations, sales, call center and customer service experience.

ø  play key role in assisting corporate organization in maximizing company success.

ø  results-oriented with emphasis on obtaining full utilization of resources to achieve organizational goals and objectives.

ø  proven background in completing ambitious projects accurately, on-time and at-cost.

professional experience

pearson vue                                                                                                                    2007 - present

candidate specialist

       recruited to play key role in organizational success.

       perform complex recruitment and licensure functions.

       process communications regarding nursing licensure.

       monitor and mentor candidates, ensuring the collection of critical score data.

       process nurse transfer applications and incoming mail and verify employment information.

       coordinate with other departments to assist nurses.

signal insurance                                                                                                                   2004 - 2007

claims representative

       filed claims and collected customer information over the phone.

       processed and determined insurance coverage by examining documentation.

       forwarded fraudulent and/or questionable claims to appropriate personnel.

sourceonehealth (diagnostic imaging)                                                                                  2002 - 2003

order entry & customer service representative

       entered customer orders for hospital and physician supplies, as well as suggested equipment types.

       arranged and informed customers about deliveries, prepared price quotes and answered questions.

       assisted accounts receivable department as necessary.

boston coach                                                                                                                                2001

customer service and reservations

       arranged pickups and drop-offs for clients, dispatched limos and gave out travel and cost information.

       answered general questions and transferred calls to proper recipients.

comcast cable                                                                                                                    1998 - 2000

customer account executive

       answered calls and questions, as well as corrected billing problems for customers.

       troubleshot cable and television problems and assisted callers with equipment installation.

       promoted and sold cable subscription services.

 

education

community college general and computer classes, 1994

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