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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
• abc@xyz.com
versatile professional eager to contribute broad-scope customer service and administrative experience toward supporting a dynamic organization in maximizing bottom-line performance.
profile
- offer over 11 years of solid and progressive experience within office administration, clerical support and customer service capacities.
- capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
- adept at developing and maintaining detailed administrative and procedural processes to reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.
- skilled at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
- apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
professional experience
supply technician defense logistics agency 2007-2009
- actively collaborated with supply team in inventory, location survey, care of supplies in storage, and supply discrepancy report operations.
- proficiently handled a broad range of administrative tasks, including filing, correspondence, answering a multiline phone, distributing memos, and updating daily/monthly reports.
- successfully conduct detailed preliminary research for inventory and material release orders.
- responsible for investigating physical inventory and location surveys, while also preparing reports on all findings.
- efficiently investigate stock, record and material discrepancies that impact inventory balances.
- quickly responded to written and verbal complaints concerning discrepancies involving material inspections, issued shipments, receipts, and inventory adjustment actions.
cashier navy exchange 2006-2007
- managed a broad range of financial operations, including totaling bills, receiving money, fill out change forms, and administering receipts.
- consistently verified customer s identification and necessary forms to approve the exchange.
city letter carrier united states postal service 2005-2006
- proficiently handled all mail delivery and collection operations, from collecting money for postage-due/cod fees and verifying change of address to obtaining signed receipts for registered, certified, and insured mail.
- successfully organized mail delivery sequence to ensure delivery efficiency and accuracy.
- consistently ensured delivery of quality customer service vital to sustaining and growing clientele base; left customer notification regarding special mail deliveries.
storekeeper third class united states navy 1998-2003
- tasked with handling a broad range of administrative functions, including routing and filing forms and messages, while also maintaining files, requisition logs and budget records.
- successfully identified, received, stowed, and issued materials and stock items.
- responsible for preparing items for shipment, preparing shipment documentation and inventorying stocked material.
honorable discharge united states navy 1998-2003
professional education
remington college jacksonville, fl 2006
associate of science in business information systems
3.94 gpa
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