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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •



versatile professional eager to contribute comprehensive professional background toward actively supporting the employer in optimizing performance.




  • talented professional offering over 15 years of solid and progressive experience in business operations, personnel management and customer service.
  • in depth experience in client-focused industries focused on delivering world class customer service.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
  • demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines and working in a fast-paced professional environment.
  • dynamic communication, organization, multi-tasking, and relationship management skills.


professional experience

customer care associate at&t                                                                                                2009-present

  • sharp business acumen and experience in managing broad scope of operations, from handling client requests and setting up wireless services to programming phone lines and account troubleshooting.
  • actively collaborate with all departments to ensure order accuracy and timely delivery, while maintaining customer satisfaction.
  • successfully steer product and service sales operations to generate high volume growth and revenue.


department supervisor the home depot                                                                                         2005-2009

  • effectively hired, trained and directed 10-member staff and actively collaborated in human resource operation functions such as evaluating performance, implementing disciplinary action and providing guidance/mentoring.
  • proficiently ensured adequate inventory levels for both lumber and building materials departments.
  • awarded employee of the month december 2006 and 2007.


customer service manager wal-mart                                                                                1999-2005

  • actively supervised 25-member staff, facilitating a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.


customer service associate hsa bank/elite human capital staffing service                               2004-2005

  • consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.


data entry clerk associated bank/manpower staffing service                                                            2003

  • responsible for processing mortgage applications, handling account inquiries and qualifying customers.


soldier army national guard                                                                                                        1995-2006

  • recognized as with the military humanitarian award and as soldier of the quarter.


professional education


master s degree in psychology northern state university                                                                  2011


bachelors degree in sociology/human services northern state university                                        2002


associate degree in general studies northern state university                                                        1999


yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •











hiring agent name


company name


city/state/zip code




i am currently seeking a challenging career opportunity in a [insert job title] capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include experience in business operations, personnel management and customer service. an examination of my credentials will confirm that i am a skilled professional who thrives in a challenging work environment. i am driven, independently motivated, and results-oriented. i enjoy a challenge and work hard to achieve success. it is my practice to operate within a strict conduct of professionalism and integrity with my clientele. to complement this background, i offer dynamic communication, organization, multi-tasking, and relationship management skills.


as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.








yyyyyy x. yyyyyy


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