yyyyyy x. yyyyyy                                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

 

objective

food and beverage management professional eager to contribute industry expertise and restaurant operations abilities toward supporting the employer in delivering quality service.

 

career profile

ø  food & beverage management training through sheraton corporation.

ø  over five years of relevant background.

ø  international experience in europe and the usa.

ø  record of promotion to assignments of increasing authority and responsibility.

ø  expertise in all facets of effective hospitality customer service.

ø  demonstrated competence in all facets of event management.

ø  proven team leader of up to 30 staff personnel in administering events of up to 800 guests.

ø  adept in communications and presentations.

ø  capacity in training and personnel development.

ø  knowledgeable in administrative procedures, policy implementation and daily operations.

ø  excellent capacity in prioritization, problem solving and effectiveness in fast-paced environments.

ø  proven ability to develop and maintain strong business relationships.

ø  well-organized multi-tasker with exceptional interpersonal skills.

ø  capacity to meet all sanitary and regulatory compliance requirements.

ø  honors graduate in hospitality specialist program, munich, germany.

ø  ambassador for foreign exchange students.

ø  german linguist.

ø  proficient in advanced business software applications including ms office suite and delphi.

 

professional experience

sheraton nashville downtown, nashville, tn                                                                               2007 - present

banquet captain (2008-present)

       promoted to direct team of up to 30 employees.

       orchestrate events for up to 800 people covering weddings, private events, corporate events and major charity events in nashville.

       manage payroll including gratuity pool pay.

       control hours/over time.

       administer guest service including checks, room and service arrangements.

       prioritize employee schedules.

       tasked to provide support to banquet convention set-up manager including supervision of team of five employees, event set-ups for up to 800 people and coordination with sales and client.

       successfully complete very tight room turns and perform monthly inventories.

 

restaurant & room service supervisor (2007)

       recruited to oversee ten-employee staff after completion of food & beverage training program.

       directed breakfast, lunch and dinner service.

       achieved sheraton brand and health department standards and resolved all customer issues.

       managed vip amenity deliveries, food quality and cooperation with sales and kitchen.

       facilitated reservations systems, hsi restaurant system and controlled food costs.

       played key role in renovation/moving process of restaurant unit.

 

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training, education and professional development

dual system for hotel specialists training at hilton munich city and hilton munich park, munich, germany, august 2004 - february 2007

 

trained in front desk, housekeeping, restaurant, room service, banquets, guest services, reservations, club lounge, sales, kitchen and stewarding

 

served in reservation process and events for all soccer teams, press and fans at hilton hotels munich, host of german, french and other soccer teams during 2006 soccer world cup event.

 

munich school of hospitality, 2004-2007

hospitality specialist graduate

five-time honor roll member

institute of foreign languages, munich, germany, august 2004-september 2006

intermediate and advanced spanish coursework

 hilton munich city; wine training and testing, april 2006

ludwig-maximilian-university, munich, germany, november 2006

leadership skills coursework

tennessee abc class, april 2007

coursework on us and tennessean laws for the handling of alcohol
 

 

 

yyyyyy x. yyyyyy                                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

 

 

cover letter text

 

date

 

 

 

hiring agent name

title

company name

address

city, state   zip code

 

dear                   :

 

i am currently seeking a challenging career opportunity in a food & beverage management assignment and am submitting my resume for your review.  in advance, i thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include extensive food and beverage training, international experience and a strong record of advancement with the sheraton corporation.  to complement this, i possess demonstrated expertise in staff direction, event management, scheduling, sanitary standards, payroll, cost control and delivery of exceptional customer service as well as strong problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 

 

i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.

 

 

 

 

sincerely,

 

 

 

 

 

yyyyyy x. yyyyyy

 

 

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