Yyyyyy x. yyyyyy                            0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx                                                                             abc@xyz.com

 

Career Objective                                                                                            

Versatile, results-focused professional eager to contribute operations management, client servicing and team building talents toward actively supporting a progressive company in optimizing performance

 

Profile                                                                                                              

Ø  Offer approximately 14 years progressive experience in operations management, with comprehensive customer service background.

Ø  Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

Ø  Proactive leader who successfully recruits, trains/develops, mentors and leads top-performing teams committed to providing superior service.

Ø  Dynamic communication, presentation, relationship building and problem-solving abilities.

Ø  Excel at interacting with broad populations including senior management, sales and customer service staff as well as clients and external contractors.

 

Key Achievements                                                                                            

Ø  Consistently exceeded Party City s expectations for sales growth six years in a row.

Ø  Successfully met and/or exceeded profit goals at Party City, utilizing extensive P&L knowledge.

 

Professional Experience                                                                               

Party City Corporation - Puyallup                                                                                   2002-Present

General Manager

  Contribute dynamic leadership skills in managing, organizing and operating the company s largest volume store in Washington.

  Spearhead diverse administrative activities ranging from staffing, training and performance evaluation of 50 associates to workflow planning, policies/procedures development and preparing daily and weekly sales and activities reports.

  Proficiently plan, administer and facilitate entire merchandising, ordering and maintenance features along with necessary cash and inventory control.

  Successfully promote superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation.

  Apply solid organization and marketing talents in coordinating ads and promotions.

 

The Closeout Company - Seattle                                                                                    1999-2002

General Manager

  Built and established key relationships management, staff and clients; collaborated directly with senior level executives on new company initiatives and merchandising procedures.

  Exhibited management abilities in overseeing all recruiting, training and counseling of 40 associates.

  Effectively organized and coordinated all customers warranty repairs, with strong focus on productivity, efficiency and quality of service.

 

Browne and Cole Stores - Blaine                                                                                    1994-1999

Assistant Grocery Manager

  Maintained full accountability for supporting the Grocery Manager with all aspects of daily operations, with responsibility for the Dairy and Deli Grocery ordering.

  Resourcefully coordinate and lead monthly stack wall and end cap resets.

 

Education                                                                                                         

Select Courses - Western Washington University, 1993-1994  

Graduated with Honors - Nooksack Valley, 1993