Experienced Information Technology Professional eager to integrate solid work history and advanced education into an entry level IT role with a progressive organization. Energetic, dedicated and talented with the ability to quickly learn new tasks, and adapt to a rapidly changing marketplace. Core competencies include:
Cultivate Business Relationships
Superior Communication Skills
Troubleshooting and Resolution
Computer Systems: Windows (All Versions), Linux (Ubuntu, Red Hat), Unix
Software Packages: Oracle PeopleSoft, PSPICE, LabView, AutoCAD, MS-Office, MS-Project
Programming Languages: C, C++, Java, PeopleCode, Assembly, SQL
Certification: CompTIA Network+, CompTIA A+
Mysys Technology, Sterling, VA (2008 to Present)
Computer Support Specialist
Ensure maximized performance of computer operating systems; answer user inquiries regarding computer software or hardware operation to resolve problems.
Enter commands and observe system functioning to verify correct operations and detect errors.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Confer with staff, users, and management to establish requirements for new systems or modifications.
Premier Technologies, Houston, TX (2007 to 2008)
Oracle / PeopleSoft Consultant
Performed upgrades and conversion validation, analyzed business requirements to identify performance gaps, and customized business solutions based on client requirements.
Troubleshot and resolved implementation issues using PeopleSoft debugger, output logs and Application Engine Trace through SQL and People Code.
Gained experience in PS Financials 8.8/9.0 (GL,PO,AP,AM)modules, SQR, Application Engine, Component Interface, Application Messaging, Integration Broker, Oracle 10g, Crystal Reports.
3SoftUSA, Vienna, VA (2006 to 2007)
Computer Support Specialist
Collaborated with clients to determine hardware needs; conferred with staff and users to define system requirement, needed modifications and technical support.
Provided system administration support, researched suppliers and products for purchase, and delivered superior customer service and support.
Strayer University, Alexandria, Xxxxxx - Master of Business Administration
Clemson University, Clemson, South Carolina - Bachelors of Science in Electrical Engineering
<Hiring Contact Name>
<City, ST Zip>
Dear Mr./Ms. ____:
I have enjoyed much success in my career as a Computer Support Specialist, and am ready to take on new responsibilities and challenges. Please accept this letter and resume as application for the position of <position here> with <company here>. After reading the job description on <site here>, I am convinced that my experience and skill set is a perfect match.
I am seeking a challenging position in a high-volume, fast paced work environment and can troubleshoot nearly any technical issues that arises. I am a loyal, hard-working and dedicated professional with a track record of leading process improvement initiatives that result in a higher level of reliability and customer satisfaction.
My ability to solve complicated technical issues and handle any urgent situation is a reflection of my diverse attributes. The technical expertise I have to offer, along with the ability to support network integration, installation and upgrade projects initiatives seems to fit the qualities that you are seeking in a candidate for the position of <position here>.
The accompanying resume can give you an overview of my potential for making a worthwhile contribution to <firm or company name>. As a proven leader, I believe it would be mutually beneficial for us to meet. I will call next week to inquire about the possibility of meeting to discuss your organization s goals and how I can help you meet them.
Thank you for your time and consideration.
Dear Mr. _________________
It was a pleasure (speaking with you/meeting with you) on the (date for example, 19th of February or 3rd of July).
I would like to take this opportunity to thank you for the time you spent with me, as well as to express my appreciation for the information you offered.
I am very interested in the (name of position) position, and I am convinced now, more than ever, that it is the right job for me. I feel my background and qualifications prepare me well for just the sort of challenges and responsibilities we discussed.
Again, thank you for considering my qualifications. I enjoyed our talk, and am available at any time to provide you with any more information you may need. I look forward to hearing your decision.
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