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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx • abc@xyz.com
proficient professional eager to contribute patient services expertise as well as strong communication skills and customer service talents toward actively supporting an organization in maximizing performance.
profile
- offer over 18 years of solid and progressive patient care experience, including expertise within patient relations, case management and healthcare services capacities.
- in depth experience in client-focused industries delivering world class patient/customer service.
- adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
- apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any healthcare environment.
- capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic patient / client services interaction both in person and via telephone.
- recognized as self-motivated professional with a high sense of responsibility, accountability and personal integrity.
professional experience
discharge planner ronald reagan ucla medical center 2007-present
- tasked with patient discharge planning, including follow-up healthcare appointments, financial resource assessments and referrals to appropriate community resources.
- proficiently supervise the coordination of patient transfer from hospital or nursing facility or home care facility, ensuring safe and comfortable transfer in an injury-appropriate vehicle.
behavior specialist intensive behavior intervention consultants 2005-2007
- efficiently conducted detailed behavioral assessments, from developing behavior plans for elementary school students and assisting teachers in the integration of instructional practices.
child visitation monitor family care agency 2005-2007
- consistently monitor children s physical, emotional and mental safety during parental visits.
administrative care partner ucla medical center 1998-2007
- successfully coordinate diagnostic tests, procedures, consultations and appointments on behalf of patients, ensuring timely and quality healthcare services.
nurse assistant ucla medical center 1992-1998
- actively supported healthcare staff in a broad range of functions, including recording vital signs, phlebotomy, ekg, personal hygiene, and oral care.
honorable discharge united
states navy
1984-1990
professional education
mba in healthcare management university of phoenix
2007
bachelors of science in human services university of phoenix
2005
child life internship mattel
ucla medical center 2005
child visitation monitor certificate la pierce college
2005
professional assault
crisis training certificate
2005
yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx • abc@xyz.com
date
hiring agent name
title
company name
address
city/state/zip code
dear__________________:
i am currently seeking a challenging career opportunity in a [insert job title] capacity and am submitting my resume for your review. in advance, thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include experience in patient relations, case management and healthcare services. an examination of my credentials will confirm that i am a skilled professional who thrives in a challenging work environment. i am driven, independently motivated, and results-oriented. i enjoy a challenge and work hard to achieve success. it is my practice to operate within a strict conduct of professionalism and integrity with my clientele. to complement this background, i offer dynamic communication, organization, administration, and relationship management skills.
as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.
sincerely,
yyyyyy x. yyyyyy
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