0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

abc@xyz.com

 

Marketing ▪ Management

Results-driven professional with 13+ years experience seeks new challenge and

opportunity to apply consummate skills to optimize operations of a dynamic organization.

♦ Key areas of Expertise ♦

   Strategic Marketing

   Project Management

   Product Management

   Sales Operations

   Competitive Market Analysis

   Pricing and Promotions

   Personnel Management

   Leadership and Training

   Presentations

   Customer Service

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Professional Profile                                                        

Ø  Escalate business development through sales, innovative initiatives, and strategic marketing techniques which increase productivity and revenue growth; exceed goals and objectives

Ø  Self-motivated professional with expertise in loyalty, direct, and channel marketing

Ø  Organized and detail-oriented Leader with experience in personnel management, training, and mentoring; build strong cross-functional teams and provide positive motivation

Ø  Energetic multi-tasker; direct projects while maintaining quality assurance, manage products and determine pricing, and conduct competitive market analysis

Ø  Expand clientele by securing large-profit accounts while maintaining existing customer base through exemplary account management and customer service

Ø  Communicate technical and complex information easily and concisely; perform executive-level presentation skills and lead meetings; write training materials

Ø  Proficient in Microsoft Office including Excel, PowerPoint, Word, and Outlook

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Employment History                                                          

Verizon Wireless                                                                                                          01/2000 C Present

Marketing Manager ▪ Morristown, NJ                                                                            10/2005 C Present    

   Boost business development through exceptional management; expertly direct channel marketing, loyalty marketing, and pricing and promotions

   Demonstrate superior leadership by building strong cross-functional teams, ensuring excellent customer service, and providing support to all area personnel; drive results by performing extensive data analysis

   Key player who effectively manages introductory phase of the customer lifecycle; welcome call programs, welcome direct mail campaigns, and welcome email campaigns

   Display excellent communication skills by spearheading diverse initiatives including customer-impacting policies and procedures; lead go-to-market meetings, create launch communications, and draft training materials

   Essential team member who directs post-pay Consumer and Business Pricing and Promotion initiatives; skillfully design templates for price plans, promotions, and features

   Produce annual cost savings of $500,000 through implementation and management of a process to remotely update customer device software; update an average of 2.7M customers annually

   Optimize operations by monitoring and analyzing the competitive landscape; develop necessary tools and communications for the field including competitive comparisons and positioning statements, SWOT analyses, and executive overviews

Assistant Manager, Sales Operations ▪ Branchburg, NJ                                                01/2003 C 10/2005   

   Served as manager-on-duty during evenings, weekends, and holidays; provided daily support to sales representatives assisting with sales issues, customer concerns, and IT problems

   Maximized productivity by launching new initiatives, process improvements, and front-end system enhancements

   Played vital role in communication, support, and tracking of all marketing initiatives; direct mail campaigns, print advertising, radio advertising, and outbound campaigns

   Demonstrated strong leadership qualities while training and mentoring sales representatives in techniques to exceed key performance indicator, quality assurance, and quota goals

Inside Sales representative ▪ Orangeburg, NJ                                                               09/2000 C 01/2003   

   Successfully established new wireless service accounts and exceeded aggressive sales objectives; utilized strategic sales techniques and inbound/outboard sales calls

   Proficiently lead team of temporary sales employees; provided effective training and evaluations resulting in quota realization and transition to permanent employment

Senior Specialist, Loyalty Management Services ▪ Morristown, NJ                               01/2000 C 09/2000   

   Expertly managed all customer loyalty contacts via an 800-line; addressed inquires regarding service an disconnection

   Negotiated creative solutions to exceed customer requirements while maintaining existing customer base; accountable for making cost-effective decisions for both customer and company

   Conducted competitive market analysis; efficiently gathered, compared and analyzed data for use in maintaining existing customers as well as communicating trends to Regional Marketing

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Previous Employment                                                        

Inside Sales Representative, Bell Atlantic Mobile ▪ Branchburg, NJ                                 12/1997 C 01/2000

Operations Specialist, Bell Atlantic NYNEX Mobile ▪ Branchburg, NJ                              07/1997 C 12/1997

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Education and Professional Development                   

Warren Hills Regional High School ▪ Washington, NJ

Training Seminars

Fast Start in Project Management

Advanced Project Management

Presentation Advantage

Business Writing Advantage

Various Sales Skills Courses

 

0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

abc@xyz.com

 

 

 

 

[Date]

 

 

 

[Attention Line]

[Organization s Name]

[Address Line 1]

[Address Line 2]

 

Dear [Insert Name]:

 

This letter and the enclosed r sum are an expression of my interest in seeking a rewarding position as [Sales and Marketing Manager] within your organization. I bring 13+ years of valuable experience which makes me an excellent match for your advertised position.

 

You will gain a dedicated and motivated individual who can communicate well with all levels of the organization. I am able to inspire others to achieve common goals and create innovative solutions to complex problems. Expertise in sales operations, marketing strategies, project management, product management, personnel management, and exceptional customer service are some of my strengths.

 

I would appreciate the opportunity to meet with you to discuss how my skills and background might fit in with [Organization Name s] current and future needs.  Please do not hesitate to contact me for further information or to arrange an interview that best suits your schedule.  Thank you for your time and consideration.

 

Sincerely,

 

 

 

 

Edward Kilpatrick

 

Enclosure