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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phone: (xxx-xxx-xxxx / (xxx-xxx-xxxx



~ Results-driven Senior Executive eager to contribute expertise in driving Operations, Business Development and Technology initiatives toward actively collaborating with a dynamic organization in maximizing bottom-line performance. ~


Executive Profile


Offer measurable accomplishments in delivering strong revenues and profitability within highly competitive markets.  Diligently assess business operations to determine and optimize fiscal performance, sustainability, competitive positioning, and revenue opportunities.  Highly versatile and able to quickly adapt to new roles, responsibilities, markets, technologies and environments. Adept at strategic planning, budget administration, project management, competitive analysis/intelligence, and P&L management.   Plan, analyze, define and implement policies, processes, and procedures to elevate operational performance and personnel productivity. Outstanding presentation, analytical, negotiation, interpersonal, and communication skills. Considerable experience in performing due diligence on companies prior to acquisitions and/or mergers.


Selected Achievements:


  • Cultivated, nurtured, and maintained solid vendor relationships to enhance services and reduce overall costs for Startec by 28%.

         Skillfully optimized revenue continuity by coordinating 40 monthly billing cycles.

  • Championed implementation of industry-leading practices to fortify billing through local exchange carriers, saving an incremental 16%.
  • Spearheaded fraud management group to limit exposure and slash losses for Startec by 72%.
  • Increased collectable revenue by 30%+ by efficiently streamlining customer collections processes and procedures.
  • Captured cost savings of 60% through design and implementation of direct billing solution.
  • Orchestrated seamless transition from Oracle Financials to GP Dynamics inclusive of simultaneous multi-company consolidation.
  • Successfully grew Startec s customer base by 22% by launching high impact online marketing initiatives.
  • Proficiently managed human tissue and organ recovery and banking program spanning six states serving both transplant patients and donor families.


Professional Experience


Startec Global Communications, Rockville, MD, 2000 to 2009

Director, Billing and Revenue Assurance         (2007 to 2009)

         Applied dynamic leadership talents toward effectively supervising billing operations for telecommunications carriers and 1M+ retail customers.

         Directed and monitored billing, fraud, and collections departments for three corporate entities in the US and Canada.



Yyyyyy x. yyyyyy ~ Page 2 of 2


Professional Experience continued


         Prepared and presented comprehensive budget reports, trend analyses, operational expense summaries, and cash flow projections to CFO.

         Exercised outstanding critical thinking abilities in assessing marketing and product initiatives for viability and overall margin.

         Substantially improved operational efficiencies by strategically integrating acquired customer bases with proprietary billing platform.

         Ensured revenue integrity through accurate reconciliation of revenue to raw call data.

         Validated and certified data and revenue reports in support of monthly financial closing.


Program Manager        (2004 to 2007)

         Identified, acquired and managed information systems resources to meet defined needs of internal customers. 

         Oversaw major systems integrations of acquired business entities and associated support.

         Actively participated in determining and creating innovative new products and recommending program enhancements.


Senior Manager, Online Marketing       (2003 to 2004)

         Supervised, coached, mentored and motivated three marketing professionals in planning Web-based tactics and strategies for ethnic markets.

         Resourcefully implemented affiliate and referral programs to achieve significant viral growth.

         Maximized market reach and response by coordinating online, print and broadcast media advertising in seven languages.


Manager, Requirements and Quality Assurance           (2000 to 2003)

         Managed and delegated tasks to two QA analysts and counseled business units in successfully achieving company initiatives.

         Played an active role in new product development and led complex projects to successful completion.

         Employed substantial technical acumen to enhance company s customer care system.


New England Organ Bank, Newton, MA, 1991 to 2000

Director, Tissue Recovery Services

         Demonstrated exemplary communication and interpersonal skills in coordinating recovery efforts with hospitals and organ recovery teams, consistently adhering to strict FDA requirements.

         Trained, supervised and directed clinical recovery coordinators and technicians.

         Conscientiously ensured 100% tissue safety though medical evaluation of donors and next-of-kin interviews, sterile recovery procedures, and proper preparation and use of supplies.




Master of Science in Administrative Studies C Boston College, Chestnut Hill, Massachusetts, 2000


Bachelor of Arts in Economics C University of Rochester, Rochester, New York, 1991



Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phone: (xxx-xxx-xxxx / (xxx-xxx-xxxx









Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging career opportunity in a senior management capacity and am submitting my resume for your review.  In advance, thank you for your time and consideration.


I bring to you a considerable management background, exemplary expertise in product marketing and management, and an excellent blend of talents in operations leadership, steering process improvements, reducing operating expenses, and surpassing revenue and profit targets. To complement these qualifications, I offer first-rate forecasting, strategic planning, and critical thinking skills which are paramount in a <insert job title/position>role.      


As a proactive contributor to your organization, you will find me to be a highly motivated professional and stellar leader committed to supporting you in achieving your objectives through superior self-initiative and unparalleled prioritization skills. I am confident that I could be a valuable asset to <insert name of organization>, and will call you later in the week to see if we can schedule a time to meet. 






Yyyyyy x. yyyyyy

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