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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
Home: (xxx-xxx-xxxx
Cell: ( xxx-xxx-xxxx
Email: abc@xyz.com
Country of Citizenship: United States
SSN: xxx-xx-xxxx
Veteran s Preference Points: 5-Honorable Discharge, USAF
Job Announcement Number: NEAL09397123
Position: Information Technology Specialist (Network)
Series & Grade: DE-2210-03/03
Department: Department
of the Army
Agency: Army Communications Electronics Command
Core Competencies
Information Technology (IT) Specialist; IT Systems; IT Services; Network Development; LAN Administration; Customer Support; Help Desk Support; Installations; Modifications; Upgrades; System Migrations; Disaster Recovery; Contingency Planning; Administrative Operations; Project Management; Training; Team Building; Staff Supervision; Procurement; Vendor Relations; Process Enhancements
Experience
July 2004 -Present
JP MORGAN CHASE & COMPANY
JP Morgan Chase & Company
0000 xxxxxx xxxx , xxxx , xxxxx 00000
Hours per Week: 40
Salary: $96K/annual
Supervisor: Douglas E. Fraser; Phone: 614-213-7816; Contact: Yes
Global Network Services C Network Engineer
Recruited from IBM Global Services contract to serve as Subject Matter Expert (SME) on broad-range network issues, focusing on resolving DNS/DHCP support and problem resolution; effectively plan and implement support plans for both internal and external DNS/DHCP global environments. Effectively coordinate and facilitate full-line, global support of disaster recovery events. Contribute dynamic prioritization, strategic planning and multi-task management skills toward steering simultaneous projects supporting wide-scope infrastructure ranging from retail banking and server forklifts to application migration and related components. Apply strong communication and leadership skills toward delivering comprehensive Lucent QIP software training to Infrastructure Operation Center (IOC) personnel, playing instrumental role in boosting operational efficiency and quality.
April 2003-July 2004
IBM Global Services (at JP Morgan Chase & Company)
0000 xxxxxx xxxx , xxxx , xxxxx 00000
Hours per Week: 40
Salary: $89K/annual
Supervisor: Linda Morales; Phone: N/A; Contact: N/A
Network Implementation
Retained to support JP Morgan Chase & Company as continuation of Verizon s expired contract, demonstrating contributions and value as a key technology team member. Spearheaded major PBX system migration project from concept and development through execution. Effectively oversaw cross-functional teams and vendors, providing decisive leadership in driving departmental technology projects. Illustrating commitment to and support of a collaborative teamwork environment, personally took the initiative to voluntarily steer desktop support for core group in order to maximize departmental productivity.
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Yyyyyy x. yyyyyy NEAL09397123 Page 2 of 2
Experience continued
November 1997-April 2003
Verizon (at JP Morgan Chase & Company)
0000 xxxxxx xxxx , xxxx , xxxxx 00000
Hours per Week: 40
Salary: $80K/annual
Supervisor: James Bausenwein; Phone: N/A; Contact: N/A
System Engineer
Managed JP Morgan Chase & Company s MicroBank StorQM, providing primary system support to market traders and routinely interfacing with all levels of management personnel. Successfully enhanced remote user support by implementing a new Citrix domain and provided ongoing Citrix server farms support and maintenance. Played key role in successful JP Morgan/Chase merger by strategically implementing server builds for efficient migration. Relied upon to lend expertise toward evaluating and providing recommendations on project-specific software and hardware requirements.
May
0000 xxxxxx xxxx , xxxx , xxxxx 00000
Hours per Week: 40
Salary: $70K/annual
40 Hours per week
Supervisor: Marie Detullio; Phone: N/A;
Contact: N/A
Support
Engineer
Managed Asset Management department support. Steered OS upgrade project cycle from initiation through rollout. Proactively supervised Consultants assigned to special tasks. Planned and coordinated cost-effective department procurement for system planning projects.
Military Background
August 1982-September 1988
United States Air Force
Bergstrom AFB-Austin, TX
Inactive Reserve; 1985-1988
E-4-Senior Airman, Honorable Discharge; 1982-1985
Served with 67th EMS (Tactical Unit) as a Survival Equipment Specialist.
Education
Empire Technical School - New York, NY
Certificate: Basic COBOL, Assembler Programming
Earned: 1987
Specialized Training/Certifications
A+ Certification, IBM, Compaq
IBM Netview
Apple Macintosh
Compaq
Citrix Metaframe Administration
Unix
HP Printers
Novell CNE Training
Technical Skills
Lucent QIP, Unix VI Editor, Remedy, Peregrine, StorQM, Lotus Notes, Microsoft Office Products
Microsoft Windows Operating Systems, Citrix
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