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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Home:  (xxx-xxx-xxxx / Cell:  (xxx-xxx-xxxx

Email: abc@xyz.com

 

Senior-level Healthcare Executive with proficiency in operations leadership eager to contribute talents toward supporting a progressive organization in optimizing bottom-line performance.

 

Qualifications Profile

 

Substantial experience in business plan development, staff development and management, team leadership, strategic planning, quality management, new facility/clinic openings, and financial administration. Advanced understanding of JCAHO standards; improve hospital policies to strengthen compliance and elevate quality and service. Diligently devise administrative, financial, and operational procedures to standardize and accelerate workflow, effectively enhance patient care, heighten staff productivity, and measurably reduce expenses.

 

Selected Achievements:

 

  • Spearheaded Walnut Creek Hospital s conversion to complex EPIC electronic medical records system and pioneered Patient Scheduling System which significantly elevated efficiency.
  • Successfully exceeded all Joint Commission core measure targets at 98% or better.
  • Proactively introduced Sepsis Mortality Reduction Program which lowered death rate from 28% to 15% in one year.
  • Slashed workplace injuries at Richmond Hospital by 42%, elevating patient care quality and decreasing cost of Worker s Compensation.
  • Led Richmond to be recognized as among the best for employee commitment and satisfaction for three consecutive years as measured by People Pulse Survey.
  • Captured 145% of Richmond s goal for minimizing supply expenditures.
  • Identified $400K in first-year savings by establishing alternative to inpatient psychiatric services via a crisis residential service program.
  • Increased operating income for Presbyterian Healthcare by $3M+ in medical oncology through major practice operations improvements.
  • Closed costly, ineffective freestanding occupational health centers and re-established these services within existing primary care practices as a revenue-generating line of business.
  • Cut costs in half for adolescent medicine practice by meticulously matching aligning staffing levels with volume, and integrating support services.
  • Reduced ambulatory care expenses 12% in one year for Kaiser Foundation Hospitals and Health Plan.
  • Heightened patient satisfaction from 67% to 83% as Area Administrator for Kaiser.
  • Decreased skilled nursing care expenses at Kaiser Foundation Hospital by $500K over 12 months and lowered annual expenses for inpatient hospice services by $580K through outsourcing.

 

Professional Experience

 

Kaiser Foundation Hospitals And Health Plan                                                                     2000 to Present

Chief Operating Officer, Diablo Area, Walnut Creek, CA             (2006 to Present)

  • Steer operations for Walnut Creek Hospital servicing 250,000 Kaiser Permanente Medical Care Program members and administer $554M operating budget.
  • Realized excellent financial performance (positive variances) in each year as COO.
  • Championed efforts to attain Joint Commission stroke certification and American Heart Association Gold Plus certification for stroke program.
  • Launched cardiac catheterization center which also performs emergent PCI procedures.

 

Continued

 

 

 

Yyyyyy x. yyyyyy, Page 2 of 2 ---- Professional Experience continued

 

Chief Operating Officer, East Bay Area, Richmond, CA (2004 to 2006)

  • Drove operations for Richmond Hospital campus serving 75,000 members and generating $319M annually; hospital achieved full JCAHO accreditation.
  • Key player in successful negotiation and ratification of a four-year contract as member of OPEIU, L29 bargaining team.
  • Exercised outstanding prioritization skills to meet or surpass targets for inpatient co-pay collection.

 

Continuing Care Leader, East Bay Service Area, San Leandro, CA          (2000 to 2004)

  • Oversaw Continuing Care service line for region which included referrals and claims management, skilled nursing facility program, durable medical equipment program, ambulance program, case management, social services, home health and hospice. 
  • Developed and administered contract strategy and maintained $220M budget.

 

Presbyterian Healthcare System/Novant Health, Charlotte NC                                                 1999 to 2000

Executive Director and Chief Operating Officer,  Presbyterian Regional Healthcare

  • Directed business operations for private, not-for-profit regional medical center serving more than 250,000 patients annually in three hospitals. 
  • Applied dynamic leadership expertise toward managing 10 direct reports and 160 support staff, developing detailed business plans, and cost-effectively administering $50M budget.

 

Kaiser Foundation Hospitals And Health Plan                                                                          1983 to 1999

Area Administrator, Southeast Division, Charlotte, NC         (1995 to 1999)

  • Oversaw 200+ personnel and six direct reports, managed $84M budget, and facilitated quality control and compliance for health plan which attained full three-year accreditation by NCQA.
  • Collaboratively established Medicaid managed care program with county representatives to improve access and quality of care.

Prior Roles:

 

Medical Center Assistant Administrator, Kaiser Foundation Hospital, Bellflower, CA, 1992 to 1995

Assistant Medical Group Administrator, Southern CA Permanente Medical Group, 1990 to 1992

Assistant Hospital Administrator, Kaiser Foundation Hospital, Panorama City, CA,  1985 to 1990

 

Education & Executive/Leadership Training

 

Master s Degree, Hospital Administration, University of Minnesota, Minneapolis, MN    

Bachelor of Arts, Business Administration, University of Washington, Seattle, WA                    

 

Professional Development:

 

Leadership Development Program, University of Southern California, Los Angeles, CA

Executive Development Program, Stanford University, Palo Alto, CA

Executive Leadership Program, Harvard University

 

Affiliations

 

Member, Society of Professionals in Healthcare, 2002 to Present

Fellow, American College of Healthcare Executives (ACHE), 1988 to Present

         Recipient, Regents Award for Outstanding Leadership in Healthcare Administration, 2007

Member, California Association of Healthcare Leaders, 2002 to Present (Treasurer, 2008 to Present)

Member, Women Healthcare Executives, 2006 to Present

 

 

 

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Home:  (xxx-xxx-xxxx / Cell:  (xxx-xxx-xxxx

Email: abc@xyz.com

 

 

 

 

 

 

Date

 

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity in an executive-level health care management capacity and am submitting my resume for your review.  In advance, thank you for your time and consideration.

 

I bring to you a solid background in health care administration as a Chief Operating Officer, exemplary expertise in directing the full spectrum of patient care operations and facility management, and an excellent blend of talents in multi-million dollar budget management, propelling revenue growth, steering regulatory compliance, capturing exponential savings, and staff management. To complement these qualifications, I offer first-rate planning, organizational, analytical and critical thinking skills.   

 

As a proactive contributor to your organization, you will find me to be a highly motivated professional and stellar leader committed to supporting you in achieving your objectives through superior self-initiative, polished financial acumen, and unparalleled prioritization skills. I am confident that I could be a valuable asset to <insert name of organization>, and will call you later in the week to see if we can schedule a time to meet. 

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy

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