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Yyyyyy x. yyyyyy
2313 Webster St. Apt. 5
Phone: (650) 0000 xxxxxx xxxx , xxxx , xxxxx 00000
abc@xyz.com
Date
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear__________________:
I am currently seeking a challenging career opportunity in an IT capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.
As indicated in the accompanying resume, I bring to you solid experience in facilitating onsite and remote helpdesk operations, proficiency in customer service, significant talents in troubleshooting and analysis, expertise in networking, and a proven ability to complete project initiatives within expected timelines. To complement these qualifications, I offer polished critical thinking, multi-tasking, and end user relations skills which are essential in a <insert job title/position> role.
As a proactive contributor to your organization, you will find me to be an industrious professional committed to supporting you in achieving business goals and objectives through an impressive work ethic and dependability. I am confident that I could be a valuable asset to your company, and look forward to interviewing with you in the near future.
Sincerely,
Yyyyyy x. yyyyyy
Yyyyyy x. yyyyyy
2313 Webster St. Apt. 5
Phone: (650) 0000 xxxxxx xxxx , xxxx , xxxxx 00000
abc@xyz.com
Eager to contribute strong technical, customer relations, logistics, and project management capabilities toward supporting a dynamic employer in achieving business goals and objectives.
Qualifications Profile
Achieve and maintain extraordinary responsiveness to critical business needs, ensuring customer satisfaction through continued communication and cooperation.
Excellent experience in system administration, PC and printer repair, IT procurement, helpdesk operations, and cabling.
Exemplary capabilities in scrutinizing, diagnosing and rectifying complex technical errors and issues.
Keen communication and problem-solving skills; highly dependable, function well under pressure, and can work without supervision.
Skilled at installing, configuring, fine-tuning and maintaining hardware, software, and peripherals, and fostering strong relationships with end users and vendors.
Combine veracity, well-developed prioritization skills, and a team player work approach toward consistently meeting or exceeding employer/client expectations.
Adept at network performance tuning/optimization, configuration and security.
Extremely versatile; easily master new roles, responsibilities, technologies and environments.
Technical Expertise
Software & Tools: Microsoft Office Suite (Excel, Word, Outlook, Access); Symantec Ghost; Oracle OASIS; Clear Vision; Asset Tracking; SAP; IBM Lotus Notes; VMware; Parallels; Active Directory; Remedy; Help Star; Secure Sync
Operating Platforms: Linux; UNIX; Windows; Mac OS X; DOS
Professional Experience
CompuCom / Levi Strauss & Company, San Francisco, CA, 2005 to 2009
IT Logistics Analyst / IT Procurement Specialist / Program Administrator
- Spearheaded planning, coordination and management of customer products nationwide.
- Applied sharp organizational skills toward controlling, procuring and tracking inventory, expediting movement of computer hardware, and orchestrating returns.
- Proficiently administered contract/billing, maintained server hardware, and deployed desktops and laptops.
Continued
Yyyyyy x. yyyyyy ~ Page 2 of 2
Professional Experience continued
Milestone Technologies, Fremont, CA, 2004 to 2005
D/R Technician
- Demonstrated outstanding troubleshooting expertise in uninstalling and reinstalling external components in support of IT relocation projects.
- Meticulously documented inventory to ensure quality control and service excellence.
Heald College, San Francisco, CA, 2003 to 2004
Junior I.T. Administrator (Intern)
- Performed broad-scope technical support functions including PC and cable maintenance, printer configurations and troubleshooting, RAM upgrades, and direct end user assistance.
Education
B.S. Degree, Information Technology, Golden Gate University, San Francisco, CA, 2007
A.A.S. Degree, Computer Information Technology, Heald College, San Francisco, CA, 2004
Dean s List for 5 consecutive quarters
Cumulative GPA: 3.5
National Technical Honor Society
CompTIA A+ Certified
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