yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

versatile business professional eager to contribute broad-scope customer service experience toward supporting a dynamic organization in maximizing bottom-line performance.

profile

 

respected postmaster with distinguished 30-year career leading customer service operations in support of overall business objectives. extensive expertise in client needs analysis with a consultative approach to customer service operations. proficiently educate clientele on company products and services, developing individualized packages to meet client needs. capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone. adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques. recipient of numerous awards for top performance and excellence in customer service.

selected achievements

 

received 7 100% scores for mystery shopper
mystery shopper incentive award for mystery shops
received the i satisfy customers award
received the i deliver the promise crystal eagle award

professional experience

 

postmaster post office knoxville, ia                                                                                                           2000-2009

• sharp business acumen and experienced in managing broad scope of usps operations, from finances and budgeting to handling customer complaints and customer service.
• proficiently handle all aspects of delivery operations, including rural mail delivery and city delivery.
• effectively hired, trained and directed 25-member staff and actively collaborated in human resource operation functions such as interviewing potential employees, training new hires, evaluating performance, and providing guidance/mentoring.
• consistently ensure delivery of quality customer service vital to sustaining and growing clientele base.
• hand-selected to function as the district growth management coordinator, providing information and guidance regarding the proper place of mail boxes for mail delivery.
• actively serve as instructor for postal clerk training on the operation of new point of sale computers.
• successfully reduced operating costs from 3%over to 5% under toe (total operating expenses).

 

customer service supervisor post office knoxville, ia                                                                               1997-2000

  effectively handle a broad range of employee functions, from work scheduling and employee development to workplace health and safety.

  charged with supervising the office in the absence of postmaster, handling customer service, employee training and business operations.

  served as supervisor of customer service at a large delivery office and consulted with numerous post offices throughout city of des moines on customer service and delivery related issues. 

 

city letter carrier post office des moines, ia; san diego, ca                                                                      1979-1997
editorial assistant naval ocean systems center                                                                                         1978-1979

orderly room clerk us army hhc 2^nd infantry division korea                                                                      1976-1977
division legal clerk hhc 507^th trans battalion kentucky                                                                            1974-1976

professional education

 

fundamentals of attendance control , 2008 ▪ eas aviation mail security infrastructure protection, 2008
osha required written programs, 2008 ▪ respect in the workplace, 2008
revenue generation training for retail, 2008 ▪ impac  purchase card web based training, 2007
growing the business team work, 2007 ▪ revenue generation/protection rdm, 2007
certified interviewer training, date ▪ strategies for improving customer service, date

associates of science degree grossmont college                                                                                             1983

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a [insert job title] capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include over 30 years experience in customer service, client support and business operations. an examination of my credentials will confirm that i am a skilled professional who thrives in a challenging work environment. i am driven, independently motivated, and results-oriented. i enjoy a challenge and work hard to achieve success. it is my practice to operate within a strict conduct of professionalism and integrity with my clientele. to complement this background, i offer dynamic communication, presentation and relationship management skills.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

 

yyyyyy x. yyyyyy