yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx [c]    (215) 742-3279 [h]

abc@xyz.com

 

objective

proficient it professional eager to contribute helpdesk, training, qc, field certification, license, maintenance, database and technical expertise, as well as strong project management and customer service skills, in a challenging it management assignment actively supporting an organization in maximizing performance.

 

career profile

ø  over twenty years of relevant it experience.

ø  skilled consultant and advisor.

ø  expertise in helpdesk operation.

ø  skilled in training of personnel in advanced it utilization.

ø  proven system analysis and troubleshooting capacity.

ø  record of progression to positions of increasing authority and responsibility.

ø  proficient in software, databases, operating systems and networks.

ø  background in development of license agreements and field certifications.

ø  knowledgeable in sco, unix, linux and novell.

ø  strength in launching and achieving exceptional levels of quality control.

ø  strong focus on exceptional customer service and meeting organizational objectives.

ø  effectively interact with diverse groups and professionals at all levels.

ø  well-organized multi-tasker with strong detail orientation.

ø  adept in aligning it contributions with organizational objectives.

ø  enthusiastic team player.

ø  red hat certified engineer.

ø  extensive corporate and university-level it training.

technology skills

os/nos support for unix, windows (from 95-2000), novell, linux, ibm 3090 series to multi-chip intel servers. software suites: ms, corel, lotus and others.  numerous proprietary applications including health systems and financials.  programming from dbase to informix.  shell and script programs/routines.  lan/wan with switched network and telecommunications systems/equipment.

professional experience

directsat, usa, llc, king of prussia, pa                                                                                   2007 - present

national training coordinator

       recruited to facilitate organization-wide training and development.

       oversee all quality control and training records and schedules.

       provide training services for over 2500 technicians.

       achieve compliance with wide array of government regulatory requirements.

       ensure effective changes to field operations training.

       plan and facilitate numerous training classes.

       monitor and control qc methodologies.

 

yyyyyy x. yyyyyy

page two

 

 

tele-response center, philadelphia, pa                                                                                         1997 - 2003

director information technologies

       retained to direct information technologies department.

       oversaw operations in a multi-server, multi-os environment.

       managed telecommunications and other communications technologies.

       administered novell servers, unix and linux host networks integrated with win95/98/nt/xp and 2000.

       efficiently utilized tcp/ip and ipx for intranet/internet for local/remote users.

       orchestrated off-sight and dial‑up networking.

       ensured proper maintenance, troubleshooting and repair of servers and client pc hardware/software.

       directed and provided leadership for staff programmers and operations personnel.

       researched and assessed emerging technologies.

       implemented advancements into organizational operations.

 

 

earlier background

prior to 1997, served as instructor, pc operations specialist, star technical institute., upper darby, pa; information systems coordinator, children s seashore house, philadelphia, pa; programmer/analyst, mercy health corporation, darby, pa; pc manager/network analyst, moss rehabilitation hospital, philadelphia, pa; and pc/network coordinator, taylor medical system, prospect park, pa.  in these assignments, built outstanding analysis, programming, maintenance, testing, application development and installation skill sets.

 

 

education/certification

west chester university

dccc

cccp

 

us air force

nco leadership school

nco academy

community college of the air force