yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx ▪ abc@xyz.com

 

 

dynamic communicator ▪ hospitality professional ▪ detailed administrator

driven professional seeking a challenging entry level position in hospitality, where expertise in guest services, front desk operations and customer service will prove instrumental to company success.

career profile

 

• accomplished professional with proven abilities in hospitality development and guest services.
• extensive background in customer service, registration organization and front desk operations.
• in-depth expertise in budgeting, establishing dates, selecting and reserving sites for events.
• adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
• apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
• capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
• dynamic communication, presentation, leadership and diplomacy skills.

 

professional experience

 

guest services hampton inn                                                                                                 2008-2009

• sharp business acumen and experience in managing broad scope of operations, from guest check in/out, customer service and reservations to handling guest requests, cash drawer management and account settling.
• consistently ensure delivery of quality customer service vital to sustaining and growing clientele.

 

sales manager capital plus financia                                                                                   2002-2008

• successfully provided professional financial consultation and ensured entire loan process.
• effectively hired, trained and directed 10-member staff and actively collaborated in human resource operation functions such as evaluating performance and providing guidance/mentoring.
• successfully steered sales operations to generate high volume growth and revenue.

 

loan officer db funding                                                                                                      2000-2002

• responsible for structuring and selling mortgage refinance and loans packages.

 

corporate travel agent terra and hendrix travel                                                               1998-2000

• effectively managed all aspects of client travel, from location selection, booking and troubleshooting to ensure superior service and quality experience.

 

operations agent united airlines                                                                                        1994-1998

• managed broad scope of customer service activities including creating loading plan, assisting with customer complaints and coordinating in-flight crew communication.

education & certifications

 

certified hilton s reservation system; on q

 

bachelor s of arts in political science ucsb                                                                       1989-1994

 

associates of science in hospitality & restaurant management penn foster          2007-2008

 

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx ▪ abc@xyz.com

 

 

dynamic communicator ▪ hospitality professional ▪ detailed administrator

 

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a (specific job title) capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include experience in guest services, reservation management and organization. an examination of my credentials will confirm that i am a skilled professional who thrives in a challenging work environment. i am driven, independently motivated, and results-oriented. i enjoy a challenge and work hard to achieve success. it is my practice to operate within a strict conduct of professionalism and integrity with my clientele. to complement this background, i offer dynamic communication, presentation, organization and relationship management skills.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

yyyyyy x. yyyyyy