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yyyyyy x. yyyyyy
p.o. box 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx • abc@xyz.com
versatile business professional eager to contribute broad-scope experience toward supporting a dynamic organization in maximizing bottom-line performance.
profile
- offer solid and progressive experience in management, business operations and customer service capacities.
- adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
- apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
- capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
- skillful at performing independently or within a team to exceed all operational goals and objectives.
professional experience
graham county electrical coop & utilities 2001-present
billing manager, 2004-present
- sharp business acumen and experience in managing broad scope of operations, from analyzing meter data, issuing meter change reports and
- actively collaborate with financial manager/accountant on rate increases, rate schedules and process updates.
- manage a broad range of finance/accounting operations, including accounts payable/receivable, payment arrangements and posting daily financials.
- effectively design an innovative program for reverse billing on sunwatts meters, and collaborate with software programmer in creating complementary applications for automatic application.
- successfully test and approve new billing software on behalf of company.
office administrator, 2003-2004
- effectively managed a broad range of office duties, from member services, cash management and service orders processing to meter changes, trouble reports and explaining meter edits.
- consistently ensured delivery of quality customer service vital to sustaining and growing clientele bases.
utility meter reader technician, 2001-2002
- responsible for handling meter operations, including reading, troubleshooting and repairing meters.
- proficiently read mainline gas meters for el paso natural gas, disconnecting and connecting electricity and water services.
co-owner/operator cabinet/laminate countertop manufacturing company 1986-2001
- actively managed company, successfully steered sales operations to generate high volume growth and revenue.
owner/operator self-storage company 1999
- efficiently started and managed self-storage business, including sales, marketing and business operations.
professional education
cpr certified current
certification positive customer relation seminar 2008
small business management courses eastern arizona college 1992-1993
emergency medical tech training eastern
arizona college 1990-1991
certified by state of arizona
honored member of cambridge who's who of executives, professionals and
entrepreneurs
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