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Yyyyyy x. yyyyyy
Job Posting: Title, Ann. #: Number
Address: 0000 xxxxxx xxxx , xxxx , xxxxx 00000
Phone: (xxx-xxx-xxxx
Email: abc@xyz.com
Citizenship: United States of America
Social Security Number: XXX-XX-XXXX
Highest Federal Civilian Grade/Position Title: GS-05, Inspector General/Legal Specialist
Veterans Preference: VEOA and Military Spouse
Core Qualifications
Employee Relations Management
Research & Analysis Skills
Strategic Planning
Project/Program Management
Staff Development/Training
Conflict Management
Planning/Coordination of Initiatives
Organizational Leadership
Productivity/Efficiency Improvement
Team Building
Decision-Making
Project Management
Office Administration/Management
Complaint Analysis & Resolution
Pay, Personnel and Training Systems
Professional Experience
America Health Sciences Institute - Augusta, GA
Supervisor: May Contact - Kang-Il Rhee, Daejeon Health Sciences College xxx-xxx-xxxx
Hours: 40 per Week
Consultant; Salary: $65,000/yr; 11/2007-10/2008
Contributed dynamic organizational skills in conducting comprehensive research and analysis of licensing, certification and accreditation requirements for an allied health school in Georgia. Exhibited critical thinking abilities in conducting a thorough study of the feasibility, competition and needs assessment of the area. Optimized productivity and efficiency by preparing and developing all administrative manuals, procedural manuals, school documents and school catalog.
Compiled
and drafted required documentation and applications for the licensing packet
for submission to the Georgia Nonprofit Postsecondary Education Commission, as
well as the required documentation to submit the licensing application to the
Georgia Nursing Board. Built and established key relationships and
liaised effectively with the South Korean contingent on the regulations and
procedures for establishing a school in the United States and Georgia.
Self-Employed
Supervisor: N/A
Hours: 40 per Week
Construction Project Manager, Independent; Salary: N/A; 8/2004-8/2006
Spearheaded diverse administrative activities ranging from hiring and performance evaluation to workflow planning and policies/procedures development. Trained, mentored and motivated staff members and contractors, playing an instrumental role in their development. Evaluated and supervised the work of both professional and non-professional staff in Employee Relations, Labor Relations, Background Investigations, and Performance Management.
page 1 of 4
Yyyyyy x. yyyyyy
Job Posting: Investigative Technician, Ann. #: SCDZ08158045
Social Security Number: XXX-XX-XXXX page 2 of 4
Provided advice and assistance on management-employee relations, discipline, adverse actions, grievances, performance management and recognition and employee counseling. Supervised construction sites and directed site managers and subcontractors to maximize building performance, quality, cost schedules and safety.
Effectively applied advanced communication and interpersonal relation skills toward diplomatically troubleshooting and resolving staff conflict issues. Exhibited solid leadership qualities in selecting, coordinating and managing subcontractors working on various phases of the project. Served as primary point-of-contact, identified and addressed existing and potential issues and created proactive upgrades and enhancements for optimal results. Strategically planned and coordinated schedules to maximize use of human resources while controlling labor costs and meeting customer needs. Interfaced directly with HUD inspector and senior contractor regarding issues.
Efficiently administered construction contracts and obtained all necessary permits and licenses. Contributing strong communication skills, analyzed building contract documents and negotiated with building owners and subcontractors. Successfully maintained statistics and completed required reports. Demonstrated exceptional prioritizing and multitasking abilities in achieving operational goals, budgets and timelines by tracking and controlling construction schedule and associated costs. Performed cost and economic analysis and statistical analysis.
University of Nebraska-Lincoln, Communications & Operations - 0000 xxxxxx xxxx , xxxx , xxxxx 00000
Supervisor: May Contact - Dave Spanel, (402) 472-5654
Hours: 40 per Week
Lotus Notes Coordinator; Salary: $42,000/yr; 9/2000-9/2004
Volunteered
to assume the Project Management of the Information Services website, which had
repeatedly failed for 3 years under others efforts. Led team in designing
and creating a comprehensive website for Information Services 6 months ahead of
schedule. In addition, proactively volunteered to project manage the
Communications and Operations website which was dormant for 2 years. Directed
team and completed task in only 3 months.
Relied upon to lend HR administration expertise toward managing, mentoring and motivating a team of system administrators and support specialist, with full accountability for performance evaluation and budget management, playing an instrumental role in the development of top performing team members. Served as group leader for Gallup Survey process to provide improvement recommendations for management and employee relationships within Information Systems. Gathered data and resolved issues by conducting negotiations, meetings, and interviews with a wide variety of personnel.
Maximized
performance, productivity and efficiency by innovatively designing, developing
and implementing server statistics and customer support reporting and tracking
system. Prepared weekly reporting of server statistical usage and
reliability. Integrated a weekly statistical analysis reporting of the
customer support system. Transformed Lotus Notes satisfaction and support
response rate from a negative to 95% positive.
Built, established and updated an extensive file of information on local public, private and voluntary service agencies and organizations. Applied solid knowledge of computer hardware and software applications to translate, communicate and document program and system changes. Supported 9,000+ e-mail users on 4 Dell servers on an EMC storage area network.
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Yyyyyy x. yyyyyy
Job Posting: Investigative Technician, Ann. #: SCDZ08158045
Social Security Number: XXX-XX-XXXX page 0000 xxxxxx xxxx , xxxx , xxxxx 00000
Supervisor: May Contact - Dan Delzell, (402) 475-8686
Hours: 40 per Week
Help Desk Manager/Software Engineer; Salary: $34,500/yr; 7/1999-9/2000
Successfully implemented Goldmine, a 6-month project that saved all 4 corporations between $10K and $25K. Led to the elimination of 4 separate systems and integrated all of the information into one easily accessible program. Secured data to ensure that only authorized personnel could access any particular set of data.
Contributed strong managerial skills in supervising help desk personnel and overseeing all aspects of help desk daily operations. Trained staff members on all aspects of company procedures/techniques. Efficiently planned and coordinated workflow, defined staffing requirements and assigned projects to optimize utilization of human capital and operational resources. Collaborated with users, other technical personnel, managers, and upper-management personnel, as well as various vendors and suppliers, illustrating strong interpersonal relation skills.
Lifetouch National Schools Studio - 11000 Viking Drive, Eden Prairie, MN
Supervisor: May Contact - Brian Gowan, Phone Unknown, No Longer Working There
Hours: 40 per Week
Regional Technical Support; Salary: $32,500/yr; 3/1996-9/1999
Supervised
office support staff, managed all A/R and A/P, and oversaw payroll documents
and other administrative duties for the territories. In addition, supported
diverse HR management activities including hiring, evaluating and terminating office
personnel. Relied upon to serve in the absence of the territory manager.
Conducted training classes for territory personnel on Windows and FoxPro
business-specific procedures, computer usage, and other software packages.
Prior Experience
Unit Administrator - Alaska Army National Guard, Co A, 1st Bn, 207th Av Reg - Ft. Richardson, AK
Legal Assistant - Office of the Adjutant General/Inspector General, Wyoming Army National Guard - Cheyenne, WY
Volunteer Experience
Volunteer - Family Readiness Group, National Guard Professional Education Center - Camp Robinson, AR
Volunteer - American Field Service, Student Exchange Program.
Education
MSA Human Resources (Graduating in 3/2009) - Central Michigan University, Mt. Pleasant, MI; 24 semester hours
Courses included: Financial Management, Personnel Management, Effective Admin & Organizational Behavior, Strategic Planning, Cross-Cultural Management, Human Relations Skills, Statistics, Organizational Theory: Strategy & Structure, Quantitative Applications in Decision Making.
Select Courses in MBA Leadership Development Program - University of Nebraska, Lincoln, NE, 9/2001-5/2002
Courses included: Theories and Foundations of Leadership, Developing Leadership Capacities in Organizations and Communities.
page 3 of 4
Yyyyyy x. yyyyyy
Job Posting: Investigative Technician, Ann. #: SCDZ08158045
Social Security Number: XXX-XX-XXXX page 4 of 4
Bachelor of Science in Community Development - Central Michigan University, Mt. Pleasant, MI, 12/1997; GPA: 3.5/4.0
Courses
included: Survey Computer Science, Nutrition, Community Health, Legal Aspect of
Health Services, Sociology of Health and Illness, Health Planning, Personnel
Management.
Training/Certifications
Organizational
Communication - University of NE, 2004
Creating and Managing Teams, Leadership Certificate Course - University of NE,
2003
Managing Conflict, Leadership Certificate Course - University of NE, 2003
Lotus Notes CLS Training, 2003
Foundations of Leadership - University of NE, 2001
A+ Certification Training, 2000
H & R Block Tax Course, 40 hrs, 1993
Technical Skills
Typing Speed: 70 WPM
Hardware: Dell servers; EMS storage area network; AS/400 server; PCs to include ability to build and swap hardware and install software, including operating systems
Software: Office Software: Office 95, Office 98, Office 2000, Office XP, WordPerfect, Excel, Word, Access, PowerPoint; E-mail: Outlook, Lotus Notes; Windows: 3.1, Win95, Win98, XP, XP SP2, Vista; Microsoft Server: NT, Win2000, Win2003, Domino; Exchange; DOS; FrontPage; Adobe Acrobat; McAfee and Norton Antivirus Software; Ghost; PCAnywhere; Act!; Goldmine; Quicken; QuickBooks; Crystal Reports; TurboTax; ZoneAlarm; Visio; Adobe PageMaker; Spybot Search and Destroy; Spyware Blaster; AmiPro; TimeSlips; Dreamweaver and Fireworks; FoxPro; Apple and MAC; ISDN; DSL; VOIP; VPN
Achievement Awards
AF
Good Conduct Medal
AF Longevity Service Ribbon
WY National Guard Achievement Ribbon
Army Achievement Medal
Team Spirit Award, Korea
page 4 of 4
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