yyyyyy x. yyyyyy

xxx-xxx-xxxx • abc@xyz.com

 

 

results-focused product manager specializing in driving b2b operations growth, managing high-quality product development lifecycle processes, building and training strong teams, and initiating cost-effective process improvements eager to offer talents toward maximizing an employer s bottom-line performance.

 

profile of qualifications

 

         integral leader who excels at executing wide-ranging product releases, managing product development lifecycles, and optimizing data management efficiency to continually improve b2b processes and multi-company profitability.

         top performer who creates goals to achieve company product initiatives in coordination with key stakeholders.

         excellent communicator who builds valuable relationships with it developers, vendors, managers, and end users.

         ambitious self-starter who plans, delegates, and manages tasks within high-pressure, deadline-driven situations.

         out-of-the-box thinker who responds to changing circumstances, evaluates problems, and affects positive change.

 

key areas of expertise

 

product management           vendor relations                    process improvement                  training / development

business case analyses      b2b communications            regulatory compliance               team workflow prioritization

development lifecycles      client / customer service     best practice methodologies      product requirements documents

 

career highlights

 

         championed dealix products to internal and external stakeholders and engaged partners in successfully collaborating on software design and methods to improve user experience for both partners and corporation.

         acquired 25 new customers within the first month of product release by merging data from an outside vendor with internal dealix data to provide profit-focused sales teams with effective tools for prospecting.

         successfully communicated with yahoo.com to gain release of an email block on dealix emails that allowed the company to send leads to automotive dealers throughout the u.s. using a yahoo email address.

         created a blueprint and explanation of siemens sbs telecom systems, including documenting processes that improved team member training and provided customers with enhanced understanding of upgrade requirements.

 

professional synopsis

 

 

associate product manager (2009 c present)

         utilize broad scope of industry knowledge toward executing multiple comprehensive product releases from conception through to implementation, including managing and implementing high-profile technical partner integrations (e.g. ford, nissan, toyota, infiniti) within the lucrative purchasing and selling of auto leads via xml.

         lead cross-functional teams throughout product development lifecycles, along with effectively defining and prioritizing business and technical requirements through development of product requirements documents (prd).

         expertly determine key opportunities, support strategic business goals, and drive closure of operational initiatives.

 

sales support specialist (2004 c 2009)

         strategically steered advisement and technical resource support efforts for sales associates pertaining to an internal web-based crm application, including assisting in training initiatives for all new hires, liaising among outside vendors and customers regarding technical issues, and accurately tracking and reporting all sales-related activities.

         interfaced among engineering and technical support teams on creating a new format for the gm rollout of a crm tool which was instrumental in the company s continued production of leads to gm dealers without business interruption.

 

 

level 2 desktop support / telecom support

         contributed sharp analytical abilities toward supporting 1,000+ hardware, software, and network users of one of the world s largest it and business service providers, including setting up and installing all user applications (e.g. lotus notes, microsoft office) and managing a 2,500-extension phone system with 200+ termination points.

 

resume • page two

xxx-xxx-xxxx • abc@xyz.com

 

 

professional synopsis (continued)

 

nt administrator / desktop support

         provided private and public organizations with main technical support for 300+ in-house and remote users.

         installed and maintained a lucent wireless network for all staff to enable seamless multi-building operations.

         secured network systems, set up and configured laptops and desktops, and distributed and installed new software.

         managed test labs for benchmark testing and software development.

 

 

nt administrator / desktop support

         facilitated off-site technical support for a 50-member staff of a human resource accounting and bookkeeping firm.

         set up new networks including a main firewall and individual desktop applications, and planned new web services.

         optimized operations efficiency by maintaining all windows 98 and nt 4.0 desktops and laptops.

 

 

desktop support

         troubleshot end user programs for a leading provider of semiconductor chips and software to enable new multimedia features for handheld devices, including processing all incoming help desk calls and maintaining user accounts for windows nt, email, and lucent phone systems.

 

member of the u.s. navy reserves (1991 c 2003); duties included serving in support of operation iraqi freedom, training crew members in the use of the navy s stream system used to move supplies between ships during active transport, and directing the installation of sms and in-house dns during a one-month it assignment.

 

professional development

 

unix parts 1 & 2

cisco building scalable networks

netg training (2002 c present)

united states navy

 

dell certified systems expert (dcse) (since 2000)

dell corporation

 

a+ certification

microsoft certified professional (mcp) (since 1999)

master institute

 

definity basic administrator (since 1999)

lucent technologies

 

technical summary

 

hardware:                                           intel platforms • lucent wireless • check point vpn • neoteris vpn

                                                                netscreen vpn • cisco routers • nortel phone systems • definity pbx

 

software:                                             mcafee e-policy remote • microsoft exchange 2000 • microsoft system management

                                                                oracle corporate time calendar server • norton ghost • microsoft sql manager

                                                                windows 2000 active directory • saratoga systems avenue

                                                               

operating systems:                         windows 95 / 98 / 2000 / me / xp / nt

 

internet protocols:                          tcp / ip • pop3 • dns / sins

 

software packages:                         microsoft office 97 c 2003