career objective                              
results-driven information technology expert eager to contribute superior analytical, problem-solving, and technical skills toward supporting the employer in optimizing operational performance

profile                                                

ø  offer numerous years of progressive information technology experience, with expertise in systems administration and helpdesk support in government, military, and private sector environments

ø  efficiently assess and respond to client-specific needs; create, execute, troubleshoot, and document complex technological solutions and processes

ø  successfully install, configure, maintain, and upgrade equipment, software, and network settings; ensure minimal downtime

ø  actively support company in maximizing bottom-line profits by effectively negotiating vendor contracts to achieve competitive pricing and terms on systems equipment, services and outsourced projects

ø  dynamic organization, prioritization and time management skills; consistently achieve critical deadlines while maintaining high quality standards

ø  proactive team player equally effective in independent and collaborative environments

ø  active secret clearance

~ technical proficiencies ~

operating systems: install and configure server 2003, server 2000 and xp professional, 95/98, xp home and .net, active directory, exchange server 2003, dhcp, vpn, and proxy server 2.0 back office small business server, tcp/ip, ipx/ spx, telnet, citrix network neighborhood. ms outlook 97/ 98/ 2000/ 2003, lotus notes v5, 6r, whats up gold, sadl, wams and eforms, veritas backup, expocad,  helpstar 2000, remedy, ms office, corel, lotus, adobe suite, ms front page, visio 2003,  foxpro, mac o/s 9, blackberry enterprise server

 

hardware: repair micron, dell, compaq and hp pcs 386 through p4 motherboards technology in atx and ltx architecture ~ install and configure: compaq proliant servers, 3-com and bay networks, i/o boards, video boards, ide & scsi hard drives, raid configurations, nic cards, cd-rom towers, dvd/cd-rewriters, network 5si printers, tape backups, apc/ups, dsl, netopia routers, cable, fiber, cat 5.

professional experience                

itt federal systems / us army, colorado springs, co                                                               10/07 c present

information assurance security officer / systems administrator / help desk administrator

• directly support iam and ianm with information assurance program networks and military information environment; ensure security and optimal operations
• oversee configuration, operation and maintenance of automated update systems within ia security stack
• conduct network and host vulnerability scans to identify and eliminate potential risks
• create subnets and reservations, troubleshoot connectivity issues, create accounts, join and upgrade servers, verify retina vulnerability scans (sccvi), utilize citadel hercules remediation tool, manager active directory, regularly backup files, and perform additional administrative duties

 

teksystems / us air force, montgomery, al                                                                             12/06 c 8/07

network engineer, intermediate

• successfully boosted productivity and minimized downtime; configured and maintained systems, efficiently responded to user issues, and conducted quality assurance procedures
• deployed 2^nd generation wireless infrastructure on the south east coast air force base; collaborated with noc staff to expand wireless enterprise network environment

 

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alphainsight / us army, fairfax, va                                                                                           4/05 c 7/06

windows system administrator/ tier ii network engineer, army network operations command center

• developed, deployed, implemented, and maintained wan/ lan systems, including file and print, exchange, ras/ris servers, sans storage solutions, network monitoring; monitored message queues on dms and iron mail; oversaw ndns and reported non-deliveries to sender to resend message based on ndn, aig, or dirty word reports; resolved address, port, and services issues
• conducted hourly quality assurance walk-throughs of designs, implementation plans, and post-production tests of systems; tested system performance; contributed to establishment of systems administration procedures

 

top secret movers & services, washington, dc                                                                         11/04 c 10/07

senior network administrator (part-time)

• effectively installed, configured, and deployed servers, hardware, software, and peripheral devices; monitored network connectivity; managed active directory; trained and assisted end users with proper usage

 

mcneil technologies, doha, qatar                                                                                             8/03 c 11/04

shift supervisor

• supervised arabic linguists providing operational support for us military operations in iraq; investigated foreign language documents to extract critical information; ensured quality of daily reporting

 

apex, fairfax, virginia                                                                                                               7/02 c 8/03

administrative executive manager

 

advantis, fairfax, virginia                                                                                                          4/99 c 2/00

assistant executive manager

 

knight services / us department of agriculture, washington, dc                                                1997 c 1999

technical service representative

 

education                                           

prince georges community college, largo, md                                                                         insert dates

studies toward bachelor s degree in computer information systems   

 

tesst college, beltsville, md                                                                                                   2000 c 2001

network information technology studies

tesst college, alexandria, va                                                                                                  1999 c 2000

computer technician course

 

~ professional development ~

a+ certification ~ mcp certification ~ computer technician course ~ network information technology

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging new career opportunity in a insert job title capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include numerous years of experience in systems and network administration and analysis, plus an extensive background in customer service, help desk, and support.  i excel at planning, installing, configuring, maintaining, monitoring, and troubleshooting a diverse range of networks.  my dynamic communication skills along with my strong technical aptitude have consistently proven instrumental in my success at efficiently identifying and resolving potential issues, thereby minimizing downtime for critical, 24/7 networks.  additionally, i am highly effective at responding to client-specific needs.  to complement this background, i offer significant professional training and certification, and am working on a bachelor s degree in computer information systems.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

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