Yyyyyy x. yyyyyy

979 Stinson Glen Lane ² Xxxxxx, XXXXXX xxxxxx ² xxx-xxx-xxxx ² abc@xyz.com

 

Experiexxxxxxed Information Technology Management Professional

Customer Support / Project Management / Team Building / Employee Development / High Profile Clientele

Highly experiexxxxxxed IT Team Leader with expertise in managing internal and external clients.  Track record of overseeing support operations and building high performaxxxxxxe customer support teams.  Ability to implement upgrades, migrations, and  applications, and drive system capabilities that maximize business performaxxxxxxe and minimize costs.  Proven ability to design, integrate, and support solutions that meet the needs of the end user.  Respected leader with the ability to analyze and disseminate technical information to audiexxxxxxes of all levels.  Seeking a Management position with a progressive organization that values visionary leadership, technical aptitude and a solid professional history.

Key Skills Summary

Application and Infrastructure Implementations  

Business Analysis/Process Improvement

Continuity Planning/Change Management

Critical Thinking and Decision Making

Cultivate Business Relationships

Hands-On Technical Applications

Ixxxxxxident Management 

Meet Deadlines & Exceed Expectations

Persuasive & Effective Speaker

Problem Identification and Resolution 

Process Design/Measurement

Proposal Writing

Quick Gain Trust

Excellent Client Service

Risk Mitigation/ Quality Control 

Technology Integration/ Validation

Trusted with Unquestionable Integrity

Vendor Relations

 

Professional History

 

Microsoft, Xxxxxx, XXXXXX (1998 to 2009) - Team Manager (2006 to 2009)

w  Directed day to day activities for 15 engineers tasked with providing Microsoft high level support services for commercial clients ixxxxxxluding; United States Government, Wal-Mart, Cisco and Yahoo.

w  Determined staff scheduling to support call volume, monitored phone queues to ensure quality service and identified opportunities for additional training and coaching; interviewed, hired and trained 25 support professionals.

w  Drove employee development and performaxxxxxxe initiatives; delivered annual reviews, set goals, provided product and technical training, and ensured that the highest levels of support were provided to clients at all times; resulting in an ixxxxxxrease of customer service indicators to 91% .

w  Created detailed communication and change management plans, and assembled a team of high performaxxxxxxe engineers to support departmental objectives; ixxxxxxreased Work Health Index by 14% and improved technical quality of support group by 40%.

w  Tracked industry trends to provide relevant support, and managed a hardware refresh budget of $1.2 MM annually.

Project Lead (1998 to 2006)

w  Oversaw project planning and execution for Exchange server migrations assignments valued at $7K to $3.1MM; defined project scope. managed lifecycle, supervised staff, controlled cost and ensured completion on time and on budget.

w  Consistently achieved project objectives and gained a reputation for being a knowledgeable and reliable leader.

w  Received Execution Excellexxxxxxe award for project leadership and recognition for creating and implementing a new document reduction process resulting in a 74% decrease in writing time.

 

 

The Bridgebuilder Company, Xxxxxx, XXXXXX (1996 to 1998) - Sales Consultant

w  Provided high level consulting services for Fortune 500 companies; created and implemented end user training for Goldmine, SalesLogix, and Crystal Reports software applications.

w  Interacted with IT representatives to gather information regarding business needs, gathered data and recommended solutions to support the needs of each business unit; secured and negotiated contract terms.

w  Named Top Sales and Software Consultant , region wide for generating over $1.5MM in annual revenue.

 

 

BellSouth Mobility, Memphis, TN - Account Manager (1993 to 1996)

w  Cultivated business relationships with corporate clientele; identified key decision makers, secured appointments and made presentations to promote services.

w  Negotiated contract term, defined scope of service and developed special displays and promotional items to ensure that monthly and quarterly sales goals were met.

 

Education

Montreat College, Xxxxxx, XXXXXX - MBA, and Bachelors Degree, Business Administration           

Tennessee Tech, Memphis, TN - Associates, Computer Sciexxxxxxe

Yyyyyy x. yyyyyy

979 Stinson Glen Lane ² Xxxxxx, XXXXXX xxxxxx ² xxx-xxx-xxxx ² abc@xyz.com

 

 

 

<Date>

 

<Hiring Contact Name>

< Title>

<Company Name>

<Address>

<City, ST Zip>

 

Dear Mr./Ms. ____:

 

During my comprehensive career as an IT Support and Management Professional, I have gained considerable process improvement and client support experiexxxxxxe. I have improved operations through staff development and the implementation of new technologies and processes. This along with my expertise in strategic planning and customer relations make me an ideal candidate for <position here>.   

 

In addition, I have a solid record of achieving or surpassing performaxxxxxxe expectations. My ability to cultivate relationships and drive activities that support growth seems to fit the qualities you are seeking in a candidate for <position here>. 

 

In addition, I am highly experiexxxxxxed in hiring, training and mentoring new staff members, and assembling high performaxxxxxxe support teams.  I have a successful track record of overseeing high level project management initiatives, server migrations and end user training programs, with excellent results.

 

 

The accompanying resume can give you an overview of my potential for making a worthwhile contribution to <firm or company name>.  As a proven leader, I believe it would be mutually beneficial for us to meet.  I will call next week to inquire about the possibility of meeting to discuss your organization s goals and how I can help you meet them. 

 

Thank you for your time and consideration.