yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

management profile

 

strategic oversight •  team leadership & training  •  customer service

 

objective: persuasive and influential leader seeking to leverage extensive residential management, sales, and customer service expertise to actively support organization s profitability and productivity objectives.

 

ø  consistently contribute to improved productivity, cost effectiveness, operational enhancement, and profitability through leadership, strategic planning strengths, technical expertise, and sound understanding of client needs.

ø  effective leadership skills honed through progressive roles within high-paced, demanding environments that required balancing of numerous tasks with varying degrees of priority.

ø  excel in big-picture thinking while energizing teams and building consensus among disparate groups in order to make things happen .

ø  reputation for strong work ethic, exceptional commitment to customers, industry knowledge, approachability and ability to get the job done by focusing on priority tasks, responding to sense of urgency, and tenacious commitment to results.

 

core competencies:

delinquency reduction	budgets & resource management	scheduling & timetables
business management	vendor & contract negotiations	documentation & presentations
improvement projects	employee development	cost reduction & avoidance
leasing & marketing plans	tenant relations	efficiency improvements
maintenance & repair operations	recruiting & staffing initiatives	problem solving & resolution

 

 

career accomplishments

 

  consistently captured exceptional and superior ratings from satisfacts surveys from residents through delivery of comprehensive service.

  conducted all community tours, which results in three years of gold star recognition from mmha.

  achieved most resourceful employee award after demonstrating ability to go above and beyond expectations to achieve results.

 

 

property management experience

 

allen & rocks, inc.-baltimore, md                                                                                   xxxx to xxxx

assistant property manager (xxxx to xxxx)

  oversee all aspects of operations at the metropolitan of baltimore apartment homes, including supervision of maintenance crews, leasing team, and contractors.

  assign tasks and monitor performance of staff to ensure proper resolution of all resident inquiries and concerns within timely manner.

  inspect buildings to identify potential maintenance issues and evaluate maintenance work completed for quality; organize necessary documentation following all repairs and improvements.

  maintain 100% occupancy rate by effectively marketing and promoting community while developing and implementing programs to increase satisfaction levels and retention.

  perform all accounting of rental payments and invoices for community and manage utility billing and programming; attend court proceedings as necessary to collect rent and resolve resident disputes.

  ensure proper function of key fobs, access cards, and sensors throughout community entry system and provide additional security precautions as budgets allow and residents require.

  promote open channels of communication among staff, management, and tenants while communicating with vendors and contractors to assure timely project completion.

 

leasing manager (xxxx to xxxx)

  served pivotal role during $10m renovation of the fenwick apartments, hiring and training leasing team to ensure achievement of all quotas, expectations, and goals.

  liaised between allen & rocks, inc. and construction company throughout renovation project, communicating progress reports and other details to management.

  collaborated with the leffler agency to produce new marketing materials and collateral, including printed, radio, online, mass transit, and local news media advertisements.

 

residential care other options-durham, nc                                                                   xxxx to xxxx

residential counselor

  assumed full accountability for emotional and physical safety of residents within group care setting experiencing mental health challenges.

  acted as role model and taught independent living skills, including cooking, housekeeping, and personal hygiene while assisting with medication administration and crisis intervention as necessary.

 

 

additional experience

 

voicestream wireless-baltimore, md                                                                               xxxx to xxxx

lead sales representative / inventory specialist

  performed inventory control and compiled documentation on quantity and type of equipment, merchandise, and supplies stocked.

  troubleshot customer phone issues and activated new accounts while processing account charges and other necessary paperwork.

  trained new sales representatives in all aspects of sales strategy and compliance with organization guidelines and standards.

 

gte wireless-cary, nc                                                                                                   xxxx to xxxx

customer care specialist

  arranged proper shipment of products post-sales and provided one-call resolution to customer inquiries while troubleshooting roaming problems and escalating other issues to management.

 

electronic data systems-morrisville, nc                                                                          xxxx to xxxx

sales manager

  managed 15 to 20 telemarketers to achieve or exceed monthly sales objectives and coached, mentored, and trained new employees while executing onboard/offboard procedures.

  administered performance reviews and underwent at&t systems training review to better accommodate technical requirements of position.

 

 

education & activities

 

american intercontinental university

associate of arts in business administration

 

certifications:
certified leasing professional, maryland multi-housing association, baltimore, md

accredited residential designation, institute of real estate management

executive director / arm liaison, institute of real estate management, chapter 16, baltimore md

 

 

 

 

 

 

 

 

 

 

 

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

with more than 9 years of experience contributing to the strategic operational needs of residential and care facilities, i have honed my skills for the express purpose of supporting profitability and productivity objectives. it is with this expertise that i hope to prove myself invaluable to (company name) in the role of (role title).

 

in addition to an associate of arts in business administration, award-winning performance, and specialized certifications, i also can offer:

 

  consistent, dedicated approach to generating new business and maintaining existing clientele while overseeing more staff, maintenance, and contractors.

  motivate and lead multidisciplinary teams to ensure productivity and morale in high-pressure situations centered upon process improvement.

  deliver peak customer service and satisfaction utilizing data-driven decision making and absolute compliance with federal and company regulations.

  proactively develop strategic alternatives that drive continuous improvement goals.

  ensure timely completion of all projects within established schedules.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your operations, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

yyyyyy x. yyyyyy