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Yyyyyy x. yyyyyy
10201 West Beaver Street, #0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com
Results-focused leader eager to offer strong Strategic Analysis / Planning, Project Management, Team Building, Human Resources, and Client Relations experience toward maximizing an employer s bottom-line.
Profile of Qualifications
Integral leader who analyzes and interprets high-volume business data to optimize success in coordination with key project goals, and recruits, trains, and manages dynamic teams to maximize use of resources and meet objectives.
Superior communicator who builds solid relationships with senior-level teams, business staff, peers, and clientele.
Professional Synopsis
Baptist Medical Center, Jacksonville, FL 2009 C Present
Financial Representative
Utilize broad scope of industry knowledge to review and process assistance programs for self pay and uninsured patients, including serving as a Subject Matter Expert in the Emdeon Application & Imaging Management (AIM) system, as well as serving on a development team assisting Emdeon with creating hospital- and services-specific products.
Lead project teams through various process improvements, such as the implementation of a paperless financial assistance program, along with operating AIM to develop key protocols in compliance with internal audit policies.
Co-develop AIM product tools to fit the organization s needs and develop temporary implementation procedures.
Discover Financial Services, West Jordan, UT 2008 C 2009
Senior Account Manager
Maximized bottom-line results as a leader among the top 10 collectors for three consecutive months, including achieving recognition for outstanding performance via promotion to Senior Account Manager after two months of hire.
Contributed strong communication skills toward resolving escalated customer account calls, along with negotiating programs options to resolve delinquencies and set the benchmark for collections teams within two consecutive months.
Directed a top-performing account representative team to negotiate and recover funds for aging delinquent accounts.
Led efforts to place Utah branch as the lead for benchmark of all company facilities for three consecutive months.
Blue Cross & Blue Shield of Florida, Jacksonville, FL 2006 C 2008
Provider / Member Service Representative
Expertly assisted Providers and Members by explaining benefits and resolving claims and reimbursement issues, including working as a Subject Matter Expert for the Blue Cross and Blue Shield Care Calc project for network providers, as well as guiding providers through the use of the Care Calc system to better serve patients and customers.
Achieved selection as one of 10 members of the Blue Cross and Blue Shield Formal Management Mentoring program for future managers.
Winn-Dixie Stores, Inc., Jacksonville, FL 2002 C 2006
Human Resources Benefits Specialist Leader (2005 C 2006)
Played a vital role in ensuring seamless human resources functions by providing associate benefit support to all retail, warehouse, and corporate employees, including processing new hires, status changes, and open enrollment benefits changes, as well as handling employee grievances, employee assistance plan, and health and welfare benefits.
Centralized the company s human resources department to maintain personnel documents for five regional offices.
Developed an integral company training manual, along with assisting in new employee training, supporting regional office with document control procedures, and optimizing employee compliance with all policies and procedures.
Record Maintenance Representative (2002 C 2005)
Built and sustained efficient human resources operations by managing data sent from five regional offices, including entering applications and processing background checks for pre-employment screenings, as well as assisting in the development of process and procedures and training new staff with the use of a personally developed manual.
Education & Technical Summary
Bachelor of Science in Business Management (3.5 GPA, Projected March 2011) University of Phoenix
Microsoft Office (Word, Excel, PowerPoint) • Emdeon Application & Imaging Manager (AIM) • Internet Applications
Yyyyyy x. yyyyyy
10201 West Beaver Street, #0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com
Date
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear__________________:
I am currently seeking a challenging [ Insert Job Title ] role, and am submitting my resume for your review.
I am excited to build a rewarding career with your company, and am confident that my professional skills can help to achieve your objectives. I can offer 9+ years of solid experience in Strategic Analysis / Planning, Project Management, Process Improvement, and Regulatory Compliance, and am well-versed in all facets of Team Building / Training, Human Resources Support, Account Management, and Client Relations.
To complement my background, please note that I am completing a rigorous Bachelor of Science in Business Management (3.5 GPA, Projected March 2011) from the University of Phoenix.
Currently, as a Financial Representative for Baptist Medical Center, I utilize my broad scope of industry knowledge to review and process assistance programs for self pay and uninsured patients, including serving as a Subject Matter Expert in the Emdeon Application & Imaging Management (AIM) system, as well as serving on a development team assisting Emdeon with creating hospital- and services-specific products. Within this role, I lead project teams through various process improvements, such as the implementation of a paperless financial assistance program, along with operating AIM to develop protocols in compliance with internal audit policies. As this is just a sampling of my job history, please kindly refer to my enclosed resume for additional experience.
You will find me to be a results-focused professional who can contribute a track record of organizing complex business initiatives, defining key priorities, and meeting targeted goals. In addition, I can plan, coordinate, and complete tasks within fast-paced, deadline-oriented environments while streamlining processes to increase productivity, efficiency, and quality. For the sum of these aforementioned reasons, I believe I will prove to be an incredible asset to your company.
I look forward to hearing from you, and thank you in advance for your consideration.
Sincerely,
Yyyyyy x. yyyyyy
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