yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

performance-driven leader specializing in it governance, compliance adherence methods / practices, strategic analysis, auditing, and data protection / privacy eager to offer 13+ years experience within diverse roles toward maximizing an employer s success.

 

profile of qualifications

 

         top performer who contributes it support experience for help desk operations, pc hardware / software, and client / server and networks.

         integral leader with an excellent track record for providing quality end user / customer support services within fast-paced it environments.

         ambitious self-starter who plans, prioritizes, and manages multiple it tasks within high-pressure, deadline-driven situations.

         excellent communicator who successfully interfaces with all business professionals and clientele through to executive level.

 

professional synopsis

 

 

senior compliance analyst

         strategically steer multi-location enterprise compliance with all local, state, and federal regulations and client-specific requirements, including ensuring that the user community is knowledgeable with policies and procedures required to maintain class security standards.

         use a risk-based approach to plan and execute all internal it-related audit activities, along with preparing detailed technology audit reports citing observations and recommendations, and developing mitigation strategies with core business management personnel.

         direct it compliancy projects and initiate key recommendations of audit observations and assessment vulnerabilities to senior teams.

         support director of compliance and security in delivering control observations to executive personnel and audit committee, and assist in independently testing it controls to ensure compliance with federal, state, and industry regulations and internal security framework.

         serve as an integral point-of-contact to assist during regulatory and client-initiated compliance audits.

 

 

it compliance analyst (2003 c 2009)

         applied dynamic technical talents toward directing testing / monitoring of internal it controls that provided design and operational effectiveness assurance in accordance with s404 of 2002 s sarbanes-oxley act to include guaranteeing documentation was appropriately organized to facilitate critical review / testing by external audits and 3^rd parties, as well as interfacing among internal / external auditors.

         coordinated the remediation of internal control deficiencies identified as either part of monitoring and / or via formal testing processes.

         led the coaching / training of it and business process owners regarding internal controls and related standards and guidelines.

         spearheaded compliance action tracking system (cats) development an evidence request and repository that provided instant status / accountability, and performed risk analysis for security controls at the operating system, application, and database levels.

         played a vital role in sustaining optimal it operations by serving as advisor for it performance assessments and maturity models based on cobit methodology to include providing full documentation preparations for it controls testing.

 

it quality analyst (2002 c 2003)

         drove it-based quality control efforts by developing targeted work instructions, technical manuals, and metric reports to include organizing and distributing it safety initiatives which included bi-monthly briefs covering diverse topics specific to office / home it safety.

 

help desk administrator (1998 c 2002)

         contributed strong communication skills toward promptly responding to and resolving problem and / or service requests to include creating and sending system-related user correspondence and escalating urgent issues with secondary support personnel as required.

         ensured seamless help desk operations by providing service-level tracking, ticket escalation report generation, and data analysis, along with strategically boosting client relationships by resourcefully creating a user-friendly customer how to manual.

 

additional professional roles held prior to 1998

 

education & professional development

 

business management                                                                                                                                   sam houston state university

microsoft networking technologies certificate                                                                                       southern methodist university

 

software: microsoft windows os, ms office suites

guidance: cobit / cobit maturity models, audit standards-5

audited system levels: operating systems / databases / applications

audited control areas: access controls (logical / physical security), program change management, backups and restores

audited systems: active directory, ms windows server, unix, as / 400, peoplesoft (financial / human resources), fixed asset system

                              jamis financial system (pr / jc / gl / ap), maximo (purchasing), synergen (purchasing)

 

evidence management • compliance action tracking • customer service diplomacy