Yyyyyy x. yyyyyy

 

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx [Hxxx-xxx-xxxx [C]

Email:  abc@xyz.com   abc@xyz.com

Country of Citizenship:   USA

Social Security Number:  XXX-XX-XXXX

____________________________________________________________________________

 

Vacancy Announcement #:                                                            

Position:                                                      

____________________________________________________________________________

 

Core Competencies

Microsoft Certified Information Technology Professional; Certified Novell NetWare System Administration Professional; Computer Networking Program Certification (Windows NT 4.0-MCSE); Windows NT 3.51-MCSE Certified; Graduate Studies in Information Systems (MIS Online); Bachelor of Science, Business Administration; Microsoft Operating Systems DOS 6.22, Windows 95, Windows 98, Windows Millenium, Windows NT 3.51/4.0 Server and Workstation, Windows 2000 Professional, Windows XP Professional, Windows 2000 and 2003 Server; PC Build, Upgrade, Repair; System Setup, Hardware Configuration; Networking C System Integration, Remote Client Configuration, Software Configuration, TCP/IP Configuration/Troubleshooting, Network Testing/Configuration, Network Software Testing; Switches & Hubs; Enterprise Networking; Videoconferencing; Teleconferencing; CD-ROM; Graphic Interfaces; Internet Broadcasting; Media Streaming; Symantec Ghost, PC Anywhere, Antivirus; Power Quest Drive Image; Partition Magic; MS Office Suite; Visio 4/5/2000/2003; Internet Explorer 5.x/6.x; NetScape Browser; Accounts Receivable/Accounts Payable: Asset Management; Cash Management; Budgets/Forecasting; Bank Deposits/Reconciliations; General Ledger; Inventory Control; Payroll; Taxes; Purchase Order Management; Loan Documentation; Supply Budgeting

 

 

Professional Experience

 

October 2007 C April 2010

NetStar-1

Seattle, WA

Salary:  $  Annually

Hours per Week:  

Supervisor:                                                                May / May Not Contact

 

Government Contractor C Systems Administrator

 

In this contract assignment, played key role in rollouts of several national Information Technology projects.  Supporting in excess of 30 endusers, configured Windows XP Professional and all necessary hardware/software required for installation and integration of standard desktop applications.  Additionally, oversaw all maintenance and upgrades, including ECN switches and routers, and provided backup and data recovery for file and print servers.  Configured user profiles and, utilizing Directory Resource Administrator software, set up accounts, including email. 

 

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Provided client training on system, ranging from basic operating hardware to more involved software applications, and, based on most common FAQs, developed user training materials and

documentation guides.  Oversaw videoconferences, teleconferences and media streaming broadcasts, as well as training for clients on use of multimedia equipment.  For Seattle Regional Office, managed HSPD12 project, and managed other special projects in accord with directives from management. 

 

 

October 2005 C October 2007

FloScan Instrument Company, Inc.

Seattle, WA

Salary:  $  Annually

Hours per Week: 

Supervisor:                                                               

 

Administrative Assistant / IT Support

 

Provided comprehensive support for company Information Technology areas, including developing and maintaining operating systems, analyzing any problems/issues and recommending appropriate hardware/software and networking solutions.  Managed desktop PCs, including setup, backup, data recovery, security updates and any maintenance/troubleshooting issues for both hardware as well as software.  Utilized Active Directory for new user setup, including email accounts, and configured all user profiles, developing global policies based on LAN security privileges.  Trained endusers on system, covering all areas from operating hardware to more complex software applications.  Scheduled batch work as well as month-end production reports and was tasked with developing company product manuals.  Worked closely with Product Manager in documenting product schematics, data specification sheets and test charts; assisted management with special project assignments.    

 

 

October 2004 C October 2005

Internal Revenue Service

Seattle, WA

Salary:  $  Annually

Hours per Week: 

Supervisor:                                                               

 

Customer Service Representative

 

On daily basis, dealt with average of 100+ taxpayer assistance telephone inquiries/issues regarding IMF refunds, balances due, adjustments to mathematical errors and other account-related adjustments.  Assisted in resolving taxpayer issues, providing tax information assistance on variety of Federal income tax regulations/benefits/deadlines, including tax law changes, electronic filing, amended returns, reporting requirements, exemptions and other filing options.  Utilized IRS software CFOL, IDRS, ICP and SERP in support of researching issues and processed adjustments/resolutions with emphasis on entity changes, mathematical errors, invalid SSNs, unpostables, credit transfers, referrals, income reports and return transcripts.

 

 

 

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February 2002 C August 2002

UW, School of Dentistry

Seattle, WA

Salary:  $  Annually

Hours per Week: 

Supervisor:                                                               

 

Computer Support Specialist-Lead

 

Tasked with management of two-person staff and comprehensive oversight of daily network operations of 300+ computers, 16 servers and 1,000 endusers, including all software/hardware installation/updates and network security.  Analyzed any problems/issues and recommended viable solutions, based on in-depth knowledge of computer systems.  Supported remote users with VPN connections and provided network and software training to both internal and external clients.  Developed Asset Tracking Inventory database in Access 2000, which was utilized to track computer equipment inventory.

 

 

September 2001 C November 2001

City of Seattle

Seattle, WA

Salary:  $  Annually

Hours per Week: 

Supervisor:                                                               

 

Senior Desktop Engineer

 

Employed Windows XP platform to perform hardware/software benchmark testing and worked closely with network engineer team and application developers to validate design and resolution options regarding technical performance issues on a client network installation.  Combining then-current user network settings, architecture and hardware/software needs, developed deployment test scripts of legacy business applications integrated with Windows XP.  Tested/de-bugged all implemented network security including all client software installed using Novell ZEN Application Launcher.  Developed Defect Database program in MS Access 2000 for use by desktop support team to aid with enduser support, and oversaw XP workstation rollout to endusers.  Provided continual communication and training to endusers regarding hardware/software utilization.

 

 

October 2000 C July 2001

Microsoft Corporation

Redmond, WA

Salary:  $  Annually

Hours per Week: 

Supervisor:                                                               

 

Software Test Engineer, Windows Media Division

 

 

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Performed processes necessary for the smooth functioning of PC Test Lab equipment utilizing 56K modem, ADSL and cable modem functions for variety of client testing requirements.  Was responsible for testing/verifying IP routing protocols for both Internet and intranet functions, for daily testing of product networking functionalities and for running nightly equipment stress tests based on current product build.  Tested/debugged Media Player integrated in Windows XP platform daily beta build, employed Symantec Ghost for data backup of configuration settings, and, as required, provided smoke tests for Software Development Engineers.

 

 

June 1999 C September 2000

PhyCom Corporation

Kirkland, WA

Salary:  $  Annually

Hours per Week: 

Supervisor:                                                               

 

Junior Network Administrator

 

In this assignment, held comprehensive responsibilities in all aspects of company IT activities.  For 200+ endusers, managed desktop PC support, including initial setup, including maintaining operating systems and troubleshooting any hardware/software issues.  Conducted minor system repairs as needed, particularly regarding communication issues, and trained endusers in hardware/software usage.  Developed and maintained user accounts, and oversaw security on directories or individual users.  Managed company database to ensure accuracy of information.  Provided network server back-up and maintained tape rotation schedule, restoring data as necessary.  Supported remote users with VPN connections.  Additionally, was point-of-contact for outside vendors.

 

 

April 1998 C May 1999

PC Systems Consultant

Anaheim, CA

Salary:  $  Annually

Hours per Week: 

Supervisor:  N/A

 

Self-Employed PC Systems Consultant

 

Designed and built PC systems for individual clientele, including configuring systems to integrate with client Internet service providers.  Maintained close relationships with customers, upgrading, troubleshooting and providing systems repairs as necessary.  Worked with consultant associates in developing technical manuals, including researching and editing Q&A manual references and solutions.  

 

 

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Education/Training/Certification

University of Santo Tomas, Manila, Philippines

Bachelor of Science Degree, Commerce, Business Administration Major, 1984

GPA:

Semester Credit Hours:

 

DeVry Institute of Technology, Pomona, CA

Undergraduate Studies in Computer Information Systems, 1995-1996

GPA:

Semester Credit Hours:

 

University of Phoenix, Phoenix, AZ, 2009-Present

Ongoing Graduate Studies in Information Systems (MIS Online Program)

GPA:

Semester Credit Hours:

 

University of Washington, Bothell, WA

Wireless Communication Technology Coursework

 

Strategy Computers, Bellevue, WA  

Microsoft Certified Information Technology Professional Certification Program (known formerly as MCSE), 2010

Introduction to Computer Programming

2008 Windows Server Training

2008 Active Directory Training

2008 Windows Vista Enterprise Ed. Training

Windows 7 Enterprise Training

 

Computer Education Institute, Anaheim, CA, 1998-1999

Computer Networking Program Certification (Windows NT 4.0-MCSE)

 

Certified Novell NetWare System Administration Professional, 1999

 

Microsoft Certified Professional, 1999

 

Software Education of America, Brea, CA, 1996-1997

Windows NT 3.51-MCSE Certification Program

 

 

Commendations

Letters of Recommendation from most recent supervisor, U.S. Department of Labor Asst. Director of Public Affairs, U.S. Department of Labor-Women's Bureau Program Analyst