career objective

results-driven customer service specialist eager to contribute client relation, mechanical, and technical skills toward supporting the employer as a driven and productive team member

profile

ø  offer numerous years of customer service experience along with strong technical and mechanical proficiency

ø  facilitate a client-focused, service-oriented environment vital to maximizing customer satisfaction, retention, and referrals

ø  effectively perform multiple concurrent responsibilities in fast-paced settings; strong attention to detail and emphasis on accuracy

ø  exceptional communication, presentation, and relationship management skills; superior time management and organizational abilities

ø  proactive team player equally effective in independent and collaborative environments

ø  solid knowledge of microsoft office (word, excel, powerpoint, access, outlook), ms works, adobe software products, and windows operating systems including 98, me, xp, and vista

professional experience

maplewood lanes, saline, mi                                                                                               2001 c present

manager, customer service representative, and mechanic

• oversee all aspects of day-to-day operations and perform a broad scope of duties for this busy bowling entertainment center featuring bowling, restaurant, live entertainment, banquet facilities, pro shop, and billiards
• provide excellent customer service and ensure exceptional levels of guest satisfaction; book client functions and coordinate special events
• entrusted with evening closing responsibilities including cash register and safe audits
• install, maintain, and update computerized score keeping systems and other software; additionally maintain computer records for multiple bowling leagues and utilize knowledge of ms office to support center administrative tasks
• upkeep and service pinsetter machinery 

                          

colonial lanes, ann arbor, mi                                                                                                   1994 c 2001

customer service representative and mechanic

• assisted customers with all needs to achieve and retain a loyal client base; organized and booked functions, expertly maintained electronic records for bowling leagues, and provided sales assistance in the center s pro shop
• maintained machines that operated pinsetters, installed and updated software, and served in a mechanic capacity

education

washtenaw community college, ann arbor, mi

microcomputer systems support                                                                                            1999 c 2001

business administration                                                                                                         1993 c 1995

 

eastern michigan university, ypsilanti, mi

business administration                                                                                                         1992 c 1993

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity as a insert specific job title and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include 16 years of experience supporting popular bowling alleys in all aspects of operations.  i excel at delivering a top-tier customer experience and am adept at assisting guests with all their needs.  in addition to great interpersonal relations skills, i possess the strong technical and mechanical skills necessary to maintain machinery and computerized score keeping programs.  to complement this background, i ve studied microcomputer systems and business administration at the collegiate level. 

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to insert company name, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

yyyyyy x. yyyyyy