Results-driven  Manager eager to contribute expertise in Operations, Team Building, Customer Service, and Fiscal Administration  toward actively supporting a progressive organization in optimizing bottom-line performance.

 

 

• Proficiency in all aspects of retail operations including human resources, team-building, employee development, customer service, P&L, marketing, and loss prevention.  
• Adept in selecting quality talent, and motivating, training, mentoring and guiding both leadership teams and associates to display productivity excellence.
• Substantial experience in merchandising, strategy planning, conducting audits, and capturing outstanding sales growth. 
• Resourceful, assiduous and versatile self-starter; set goals and decisively develop action plans for attainment. 
• Meticulously monitor fiscal status to optimize profitability, cost control, and budget compliance.
• Keen organizational, interpersonal, forecasting, problem solving, and communication skills.
• Able to revitalize struggling stores/regions and heighten employee morale, retention and motivation.

 

 

Baldwin-Fairchild, Apopka, FL, 2005 to Present

Family Services Counselor

• Demonstrate sensitivity and compassion in assisting families with end-of-life planning and decision-making related to funeral and memorial services.
• Explain memorialization options, coordinate selections, and provide community resources for grief counseling.

 

Appliance Direct, Orlando, FL, 2004 to 2005

General Sales Manager, Altamonte Springs

         Spearheaded daily business operations for 65k sq. ft. sales floor and warehouse.

         Consistently met $700K monthly sales targets and leveraged exemplary organizational skills to perform inventory management, arrange merchandise displays, meet with vendor representatives weekly, and ensure top-notch customer service.

         Demonstrated sharp business acumen and dynamic managerial skills in successfully steering a $7.8M operation to consistently achieve and surpass monthly performance goals.

         Oversaw staffing/hiring, training, coaching, and terminations as needed.

         Traveled to several locations to provide support for new store openings and renovations.

 

Continued ...

 

 

 

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Professional Experience continued

 

Just for Feet, Orlando, FL, 2003 to 2004

MIW (Manager in Waiting)

• Directed full-scope business operations encompassing hiring, training, management of 30 personnel, payroll administration, merchandising, daily cash accounting, and goal setting.

 

AT&T Wireless, Pikesville, MD, 1998 to 2003

Sales Manager

         Proficiently supervised, motivated, trained and directed 15 personnel.

         Consistently ranked among top three managers among 15-store region and captured highest accessory sales per opportunity.  

         Successfully defended AT&T in a multi-million dollar Workman's Compensation lawsuit.

         Applied solid leadership talents toward planning, coordinating and opening two new locations.

         Awarded as Manager of the Quarter in 2002 for exceptional performance in quota attainment.

         Recognized nationwide as one of 5 stores to achieve highest percentage to plan for 1^st quarter of 2003 (132%).

         Transformed store position from among bottom three in Baltimore Market to consistently performing in top five.

         Conducted in-depth audits to uncover management misconduct and terminate applicable personnel.

         Championed efforts to earn recognition as #1 merchandiser in Baltimore market.

 

 

Additional Experience:

 

Assistant Manager, AMSCOT Financial, Orlando, FL

 

Manager in Training, Aaron's Sales & Lease, Orlando, FL

 

Store Sales Manager, Toys-R-Us, Annapolis, MD